Sessions

About the Company

Sessions is building the operating model for the future of restaurants, giving consumers instant access to the brands they love, wherever they live.

Sessions turns loved brands into national franchises, allowing brands to scale quickly through a network of over 400 delivery kitchens nationwide, all supported by Sessions’ tech and data platforms.

We actively support independent brands and operators and are levelling the playing field for a more meritocratic industry.

Listed Jobs

Company Name

Sessions

Job Title

Graduate Operations Executive

Job Description

Job title: Graduate Operations Executive Role Summary: Support the Operations team by acting as the primary contact for a portfolio of client partners, ensuring satisfaction through proactive communication, issue resolution, and performance monitoring. Expactations: Deliver high‑quality client service, maintain accurate data across systems, communicate effectively with cross‑functional teams, and contribute to forecasting and reporting. Key Responsibilities: • Serve as first‑line point of contact for client inquiries and escalations • Resolve client issues via phone and other channels, ensuring timely resolution and satisfaction • Conduct host induction meetings and monitor partner compliance, performance, and off‑boarding • Generate regular account performance reports and revenue forecasts for senior management • Collaborate with Sales, Marketing, Product, and Training teams to align client needs with company initiatives • Maintain and update client records in internal platforms (Serve, Monday.com, Looker, etc.) • Provide administrative support to the UK Core team as required Required Skills: • Excellent written and verbal English communication • Strong customer‑service orientation and problem‑solving ability • Proficiency with data and reporting tools (Looker or equivalent) • Familiarity with CRM and project management platforms (e.g., Monday.com, internal systems) • Superior organisational and time‑management skills • Resilience, teamwork, and commitment to client success Required Education & Certifications: • Bachelor’s degree (top‑tier university preferred) • Proof of right to work in the UK • Proficiency in English (expert level)

London, United kingdom

Hybrid

Junior

25-02-2026