Job Specifications
OPERATIONS EXECUTIVE (PARTNER SUCCESS)
£32,000 + Bonus + Share Options
London Based (Victoria Station) with Remote working available 2 days per week.
WHO ARE WE?
#31 - Fastest Growing UK Company (Sunday Times)
#77 - Fastest Growing Europe Company (Sifted)
Sessions is building the operating model for the future of restaurants, giving consumers instant access to the brands they love, wherever they live.
The Sessions distribution engine runs through 400+ delivery kitchens and 16 high street restaurants across the UK.
Founded in 2020 and led by ex-Deliveroo MD Dan Warne, Sessions has grown 7x in three years. Our platform has processed over 5 million orders and reaches 60% of the UK population. Our team brings experience from Deliveroo, Amazon, BrewDog, and Gousto.
We scale brands at a pace that redefines what's possible in food. Examples include Miko's Gyros, which went from launch to 100+ live sites in under two months and SoBe Burger, which is live in over 200 delivery locations and has opened 15 physical high street stores.
We are Agile - Thrive in fast-pace. We sprint, adapt, and learn.
We are Ambitious - Contribute to something big. Watch your career grow bigger.
We are Fun - High performance, high fives. Join a team you'll love.
We are Data-Driven - Turn insights into action. We lead with evidence.
We have Initiative - Anticipate problems. Drive the solution.
ABOUT THE ROLE
As part of our Operations Team, you will be the primary point of contact for a portfolio of clients, ensuring their needs are met through proactive communication and problem-solving. This position involves managing client relationships primarily over the phone, addressing inquiries, resolving issues, and providing expert guidance.
You'll use our data systems to evaluate the success of the hosts and hold them accountable for improving their scores and compliance.
You'll work closely with the Sales team and the field based Trainers. Strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced environment are essential for success in this role.
WHAT WILL YOU DO?
Customer Communication: The Operations team serves as the escalated point of contact for clients, addressing inquiries, resolving issues, and ensuring client satisfaction. This includes both the internal Sessions’ team and the external client success support team. A 'first line' support team manage more standard frequently asked questions vs the Operations Executives.
Team Collaboration: Work closely with internal teams, including sales, marketing, and product to ensure client needs are met and exceeded. This is a large part of the role, applicants must enjoy collaborative working.
Forecasting and Reporting: Provide regular reports and updates on account performance and revenue forecasts to senior management using our systems.
Administration: Provide administrative support for the 'UK Core' team in many forms.
Technology - Use various systems including our own Platform - Serve, Monday.com, Looker to name a few
Host Induction & Performance - You will hold introduction meetings with partners as well as monitor their compliance, performance and off boarding.
Account Management - Once you are settled in, you will develop towards direct account management.
REQUIREMENTS
Degree from a top university
Excellent customer-facing and communication skills, both written and verbal.
Proficiency in software and other relevant tools.
Experience working with data systems such as looker or equivalent is preferred.
Strong organisational and time-management skills.
Resilient and loyal
Expert level of English language
Right to work in the UK
BENEFITS & PERKS
Financial
Bonus Scheme - Paid out every 6 months
Share Options - Receive an amount of share options for Sessions Market Ltd.
Pay day on demand - Access to pay whenever needed
Expense card - Company Card
Finance Platform - Access to 'Mintago', Financial Wellbeing Platform
Social, Mental & Physical Wellbeing
Hybrid Working - up to 2 days working remotely per week
Holidays - 25 days + bank holidays + Birthday Off
Healthcare - Healthcare Cash Plan scheme
Employee Assistance Programme - Support for mental health and legal services
Socials - Monthly socials
Dog Friendly - We love our fluffy pals, they're welcome in the office!
Wear what you like - No suits and ties please, that's so 18th century....
Technology Perks
Laptop - Apple Mac
Phone - Apple iPhone and company sim provided
Progression & Development
High Growth Start Up- This is a great chance to be part of a growing company with plenty of progression opportunities, responsibility from day 1
Management & Leadership Programme - Sessions runs a Management & Leadership Programme
Be Inspired - Learn from a team that's scaled some of the UK's biggest consumer companies
Membership & Qualifications - Sessions have helped support a number of our employees by providing funds for work-based qualifications and memberships
About the Company
Sessions is building the operating model for the future of restaurants, giving consumers instant access to the brands they love, wherever they live.
Sessions turns loved brands into national franchises, allowing brands to scale quickly through a network of over 400 delivery kitchens nationwide, all supported by Sessions’ tech and data platforms.
We actively support independent brands and operators and are levelling the playing field for a more meritocratic industry.
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