Wey Group International

About the Company

Surrey based Courier provider offering UK Sameday, UK Overnight, International Courier, Storage, Fulfilment and 2nd Class Mail services.

Our depot in Byfleet which caters for retail Sales, Customer Care and Admin is complimented by our Colnbrook depot adjacent to Heathrow airport. We operate a fleet of over 100 vehicles, from bikes to small vans and LWB sprinters.

We are a founding shareholder in the APC Overnight network, which is the largest independent UK Overnight network, with 112 depots. These are privately owned and totally integral to the networks quality and Customer Care commitment. The network continues to grow year on year due to exceptional service levels. As a network we now collect, route and deliver millions of parcels every month.

Listed Jobs

Company Name

Wey Group International

Job Title

Client Services Assistant

Job Description

Job Title: Client Services Assistant Role Summary: Provide administrative support and serve as the primary point of contact for clients, ensuring accurate record‑keeping, effective communication, and prompt issue resolution to maintain high client satisfaction. Expactations: Deliver precise data entry, respond quickly to client inquiries, maintain confidentiality of client information, support team initiatives to improve service, and demonstrate proactive problem‑solving in a fast‑paced environment. Key Responsibilities: • Act as the main client liaison via phone and email, addressing inquiries and resolving issues promptly. • Maintain accurate client records and databases through diligent data entry. • Assist with administrative tasks including correspondence management and document preparation. • Communicate professionally with clients, demonstrating excellent phone etiquette. • Collaborate with team members to enhance service delivery and improve client experience. Required Skills: • Proficient clerical skills with strong focus on accuracy and attention to detail. • Competent in using office software (e.g., MS Office, database applications). • Strong data entry ability to manage large volumes of information. • Excellent phone etiquette and interpersonal skills for effective client communication. • Highly organized with ability to prioritise tasks and manage time efficiently. • Proactive problem‑solving mindset and commitment to high‑quality service. • Experience in the courier sector is a distinct advantage (optional). Required Education & Certifications: • High school diploma or equivalent. • Basic computer literacy; no specific certifications required.

Byfleet, United kingdom

Hybrid

01-03-2026