Skills

Communication Problem-solving Attention to detail Training Effective Communication Databases client interactions

Job Specifications

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£29,741.40 per annum

Byfleet

Full Time | Permanent

We are seeking a dedicated and detail-oriented Client Services Assistant to join our team. The ideal candidate will play a pivotal role in ensuring exceptional client satisfaction by providing administrative support and managing client interactions efficiently. This position requires strong organisational skills, proficiency in clerical tasks, and the ability to handle multiple responsibilities in a fast-paced environment.

Responsibilities

Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.

Maintain accurate client records and databases through diligent data entry.

Assist with administrative tasks including managing correspondence and preparing documents.

Ensure effective communication with clients via phone and email and demonstrating excellent phone etiquette.

Collaborate with team members to enhance service delivery and improve client experiences.

Skills

Proficient in clerical tasks with a strong focus on accuracy and attention to detail.

Competent in using computer software.

Strong data entry skills with the ability to manage large volumes of information effectively.

Excellent phone etiquette and interpersonal skills for effective client communication.

Highly organised with the ability to prioritise tasks and manage time efficiently.

A proactive approach to problem-solving and a commitment to delivering high-quality service.

Previous experience working in the courier sector would be a distinct advantage although it is not essential as full training will be provided. xlqdzyr If you are passionate about client service and possess the necessary skills to thrive in this role, we encourage you to apply.

Hours of Work

Monday to Friday, 8am to 6pm (from office), with a daily 1-hour unpaid break + rostered Saturday working from home, 8 am to 12pm (after training), which is paid as overtime on top of the basic pay.

Benefits

Company pension

Free parking

On-site parking

Apply now

About the Company

Surrey based Courier provider offering UK Sameday, UK Overnight, International Courier, Storage, Fulfilment and 2nd Class Mail services. Our depot in Byfleet which caters for retail Sales, Customer Care and Admin is complimented by our Colnbrook depot adjacent to Heathrow airport. We operate a fleet of over 100 vehicles, from bikes to small vans and LWB sprinters. We are a founding shareholder in the APC Overnight network, which is the largest independent UK Overnight network, with 112 depots. These are privately owned an... Know more