- Company Name
- Method Resourcing Solutions Ltd
- Job Title
- Product Owner - Martech & Customer Data
- Job Description
-
Job Title: Product Owner – Martech & Customer Data
Role Summary: Own and evolve a portfolio of marketing technology, customer data, and internal digital products within a large multi‑channel enterprise. Drive the product roadmap, backlog prioritisation, and stakeholder alignment across marketing, customer service, technology, and data teams. Deliver end‑to‑end solutions that integrate third‑party SaaS platforms, APIs, and data pipelines to create a unified customer view and robust staff‑facing tools.
Expectations:
- Translate business needs into product requirements and a clear, actionable roadmap.
- Foster collaboration between cross‑functional teams and external vendors; act as the central point of contact.
- Balance strategic vision with hands‑on delivery, ensuring timely releases and continuous improvement.
- Champion process optimisation and data‑driven decision making across the product lifecycle.
Key Responsibilities:
- Own the product backlog for customer service platforms, marketing automation, CDP, loyalty/rewards, and internal tools.
- Define and manage product roadmaps for digital, apps, checkout, and martech initiatives.
- Enable and oversee integration work using CPI‑style platforms and API‑centric architectures.
- Work closely with development, integration specialists, an Associate PO, and Scrum Master in an Agile environment.
- Build and maintain strong relationships with marketing, customer service, technology, and senior stakeholders.
- Evaluate and shape change processes, ensuring efficiency and scalability.
- Prioritise features, grooming backlogs, and translate high‑level strategic goals into detailed user stories.
- Coordinate with external vendors for SaaS and specialist platform delivery.
Required Skills:
- Proven Product Owner experience in martech, data platforms, or customer experience solutions.
- Deep knowledge of customer data platforms, CDPs, and integrated marketing ecosystems.
- Experience with enterprise SaaS platforms, third‑party vendors, and complex, multi‑system environments.
- Strong stakeholder management, communication, and negotiation skills.
- Proficiency in Agile frameworks (Scrum, Kanban) and backlog management tools.
- Ability to balance strategic road‑mapping with hands‑on delivery execution.
- Familiarity with API‑led architecture and integration tooling (e.g., CPI).
Required Education & Certifications:
- Bachelor’s degree in Business, Computer Science, Marketing, or related field.
- Agile certification preferred (CSPO, CSPO, etc.).