- Company Name
- Cutera, Inc.
- Job Title
- IT Helpdesk & Salesforce Administrator
- Job Description
-
**Job Title:**
IT Helpdesk & Salesforce Administrator
**Role Summary:**
Provide first‑line technical support for hardware, software, and network issues while administering and optimizing the Salesforce platform. Manage user accounts, permissions, and security across IT and Salesforce environments, create reports and workflows, maintain inventory, and deliver end‑user training and documentation.
**Expectations:**
- Resolve support tickets efficiently to maintain high user satisfaction and system uptime.
- Ensure accurate user and permission management in both Active Directory and Salesforce.
- Implement and continuously improve Salesforce processes, automation, and integrations.
- Produce clear documentation for troubleshooting, training, and knowledge transfer.
- Collaborate with IT and business teams to meet security, backup, and compliance requirements.
**Key Responsibilities:**
- Respond to, triage, and resolve hardware, software, and network support requests via phone, email, and in‑person.
- Install, configure, and troubleshoot desktops, laptops, printers, mobile devices, and VPN connections.
- Maintain IT inventory, asset tracking, and security settings.
- Manage user accounts, roles, profiles, and permissions in Active Directory, Office 365, and Salesforce.
- Create and maintain Salesforce reports, dashboards, workflows, validation rules, and approval processes.
- Assist with data imports/exports, integrations, and system migrations.
- Deliver Salesforce best‑practice training and system updates to end users.
- Monitor system security, backups, and compliance across IT and Salesforce environments.
- Document technical issues, solutions, and training materials for end‑user reference.
**Required Skills:**
- Proficiency with Windows, macOS, and mobile operating systems.
- Strong knowledge of Active Directory, Office 365, remote desktop tools, and VPNs.
- Experience administering Salesforce (workflows, reports, data management).
- Basic networking, security principles, and cloud computing fundamentals.
- Excellent troubleshooting, problem‑solving, and customer service skills.
- Effective written and verbal communication.
- Ability to manage multiple tasks, prioritize, and work independently.
**Required Education & Certifications:**
- Bachelor’s degree in IT, Computer Science, or related field (preferred) or equivalent work experience.
- Minimum 2 years of IT helpdesk or technical support experience.
- Minimum 1 year of Salesforce administration experience; Salesforce Administrator Certification (ADM‑201) preferred.
- Experience with ITIL frameworks or helpdesk ticketing systems is a plus.