Job Specifications
Position Summary
We are seeking a skilled IT Helpdesk & Salesforce Administrator to provide technical support and manage our Salesforce platform. This role will be responsible for resolving IT helpdesk issues, maintaining hardware and software systems, and administering Salesforce, including user management, workflows, and integrations. The ideal candidate will have a strong background in AD, Windows Server, networking, Salesforce, application and hardware troubleshooting, with effective soft communication skills.
Duties & Responsibilities
Provide first-line technical support for hardware, software, and network issues.
Respond to and resolve IT support tickets via phone, email, and in-person assistance.
Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
Manage user accounts, permissions, and security settings across various IT systems.
Support cloud-based applications, VPN connections, and remote access tools.
Maintain IT inventory, asset tracking, and documentation.
Manage user accounts, roles, profiles, and permissions in Salesforce.
Create and maintain reports, dashboards, and workflows to support business operations.
Implement and optimize Salesforce automation, validation rules, and approval processes.
Assist with data imports, exports, and system integrations.
Troubleshoot and resolve Salesforce-related issues reported by end-users.
Train users on Salesforce best practices and system updates.
Collaborate with IT and business teams to optimize system performance.
Monitor system security, backups, and compliance policies.
Assist with software updates, patches, and system migrations.
Document technical issues, solutions, and training materials for end-users.
Qualifications
Minimum Requirements & Qualifications:
Bachelor's degree in IT, Computer Science, or related field (preferred) or equivalent experience.
2+ years of IT helpdesk or technical support experience.
1+ year of Salesforce administration experience (Salesforce Admin Certification preferred).
Proficiency with Windows, macOS, and mobile operating systems.
Knowledge of Active Directory, Office 365, and remote desktop tools.
Familiarity with Salesforce administration, workflows, reports, and data management.
Basic knowledge of networking, security principles, and cloud computing.
Strong problem-solving and troubleshooting skills.
Excellent communication and customer service abilities.
Ability to manage multiple tasks and prioritize effectively.
Preferred Qualifications
Salesforce Administrator Certification (ADM-201).
Experience with ITIL frameworks or helpdesk ticketing systems.
Knowledge of integrations between Salesforce and other IT systems.