Reetain

About the Company

Reetain helps premium and luxury brands build CRM systems that actually work.

We support organisations when CRM becomes a strategic and operational priority. When growth, brand experience, and execution need to be aligned.

Our focus is not just technology.
It’s how customer relationships are designed, structured, and operated.

We design and deliver CRM programs that bring together:
• Customer and CRM strategy, connected to business priorities
• Organisation, governance, and end-to-end business processes
• Robust CRM, data, and AI architectures, designed for real usage
• Deployment and operation of Salesforce ecosystems, enhanced through automation and AI
• Team enablement and on-the-ground adoption, over time

Reetain combines strategy, delivery, and operations to build CRM systems that are scalable, usable, and aligned with business reality.

We operate on all Salesforce main clouds: Marketing Cloud, Data Cloud (Data 360) Service Cloud, Sales Cloud, Mulesoft, Tableau, Agentforce.

We Provide support on Clienteling ecosystems: Clienteling Client Advisor mobile apps, organisation and business processes.

We don’t implement tools for the sake of it.
We design CRM as an operating system for customer relationships.

Listed Jobs

Company Name

Reetain

Job Title

CRM Transformation Consultant - Luxury Sector

Job Description

Job Title: CRM Transformation Consultant – Luxury Sector Role Summary: Lead end‑to‑end CRM transformation projects for luxury brands, driving the audit, architecture design, deployment, and adoption of Salesforce solutions (Marketing Cloud, Data Cloud, Service Cloud) to deliver measurable, brand‑aligned customer experiences. Expactations: - Deliver clear, actionable recommendations within tight deadlines. - Own a full workstream from assessment to go‑live, ensuring alignment with client strategy and heritage. - Communicate complex technical insights to senior stakeholders in a concise, persuasive manner. - Foster adoption and continuous improvement of CRM practices. Key Responsibilities - Conduct audits and diagnostics of current CRM ecosystems (processes, tools, governance, data). - Design Salesforce architectures tailored to luxury business needs. - Lead deployment of Marketing Cloud, Data Cloud, and Service Cloud initiatives. - Translate complex business requirements into functional CRM solutions. - Build segmentation structures, customer journey maps, and automation scenarios. - Mentor and support client teams in tool utilization and change management. - Contribute to strategic discussions on loyalty, customer performance, and premium brand engagement. - Interface directly with clients’ CRM, Marketing, and IT leadership. Required Skills - Proven experience in consulting, digital transformation, or CRM implementation. - Deep knowledge of the Salesforce ecosystem, especially Marketing Cloud. - Strong analytical ability to dissect complex situations and propose clear actions. - Excellent verbal and written communication with senior executives. - Autonomy in managing a workstream with full responsibility. - Passion for premium brands and understanding of their unique requirements. - Proficiency in data management, segmentation, and automation concepts. Required Education & Certifications - Bachelor’s degree in Business, Information Systems, Marketing, or related field. - Salesforce certifications (e.g., Marketing Cloud Administrator, Marketing Cloud Consultant) preferred. - Additional certifications in data analytics, AI, or customer experience management are a plus.

Paris, France

Hybrid

03-03-2026