Microbiologics

About the Company

We are the world’s leading experts and go-to collaborators in biological products and services, focused on protecting the health and safety of people around the world. For over 50 years, we have been partnering with healthcare and life science laboratories, manufacturers and suppliers across the globe to co-create and provide biological control materials, assay services and consulting for microbiology, molecular diagnostics and virology. Headquartered in Saint Cloud, Minnesota, we have additional facilities in California, Kentucky and Michigan.

Listed Jobs

Company Name

Microbiologics

Job Title

Customer Experience Intern

Job Description

**Job Title:** Customer Experience Intern **Role Summary:** Support daily Customer Experience operations in a regulated biotechnology environment by handling customer communications, order processing, and documentation. Gain practical exposure to compliance, quality assurance, and business processes while developing professional communication and problem‑solving abilities. **Expectations:** - Provide courteous, timely responses to customer inquiries via phone and email under supervision. - Accurately enter and track orders, check product availability, and address basic billing questions. - Assist in documenting, routing, and resolving customer complaints and quality incidents. - Maintain organized records for case investigations, product quarantine, halt disposition, and recalls. - Participate in training, shadowing, and knowledge‑sharing activities to build technical and professional skills. - Follow all company policies, safety practices, and regulatory requirements. **Key Responsibilities:** - Respond to customer questions using approved product inserts and internal resources. - Perform order entry, product availability checks, and support invoicing inquiries. - Collate, track, and organize documentation for case investigations and compliance reports. - Support user acceptance testing (UAT) for system updates and other compliance tasks. - Assist with administrative duties related to product recalls and quality investigations. - Contribute to departmental projects and maintain a tidy work environment. **Required Skills:** - Strong written and verbal communication; customer‑focused attitude. - High attention to detail and ability to manage documentation accurately. - Organizational and time‑management skills; ability to prioritize in a fast‑paced setting. - Proficiency with Microsoft Office (Word, Excel, Outlook). - Basic understanding of research methods or statistics (preferred). **Required Education & Certifications:** - Current undergraduate student at an accredited college or university. - Major in Business Administration, Economics, Marketing, or a related field (preferred). - Minimum GPA of 2.50. - No specific certifications required.

St cloud, United states

On site

Fresher

20-02-2026