Job Specifications
Brief Description
Customer Experience Intern
St. Cloud, MN
Supporting customers at the intersection of science, quality, and service
At Microbiologics, delivering an exceptional customer experience is essential to our mission of protecting the health and safety of people around the world. As a fast-growing international biotechnology company, we rely on strong customer partnerships, accurate documentation, and responsive communication to support laboratories and manufacturers globally.
We are currently seeking a Customer Experience Intern to join our team in St. Cloud, MN. This undergraduate internship provides hands-on experience supporting customer communications, order processing, and documentation within a regulated life sciences environment. The role offers valuable exposure to how Customer Experience contributes to business growth and operational excellence
Why This Internship Matters
This internship plays an important role in supporting day-to-day Customer Experience operations while helping students build professional communication and problem-solving skills. As a Customer Experience Intern, you will:
Gain hands-on experience supporting customer communications and order processing
Learn how customer inquiries, documentation, and complaints are managed in a regulated organization
Develop professional skills in communication, organization, and attention to detail
Support activities that help ensure product quality, compliance, and customer satisfaction
Your work will directly support customers and contribute to Microbiologics’ commitment to quality and service excellence
What You’ll Do
Customer Communication & Support
Assist in responding to customer inquiries and basic product questions via phone and email under supervision
Support the sharing of product information using approved product inserts, internal documents, and knowledge resources
Demonstrate a professional, customer-focused attitude in all interactions
Order Processing & Documentation
Support order processing activities, including order entry, product availability checks, and basic billing or invoicing inquiries
Help collate, track, and organize documentation to support case investigations and reports
Assist with administrative and documentation support related to product quarantine, halt disposition, and recall activities
Compliance & Quality Support
Assist in documenting, routing, and resolving customer complaints
Support compliance-related tasks such as user acceptance testing (UAT) for system updates
Perform all duties in compliance with company policies, procedures, and regulatory requirements
Training & Professional Development
Participate in training, shadowing, and knowledge-sharing activities
Build technical, professional, and problem-solving skills in a regulated office environment
Additional Responsibilities
Support other Customer Experience or departmental tasks as assigned
Maintain a clean and organized work environment
Observe all company policies, rules, and safety practices
Who Thrives Here
This internship is a strong fit for someone who:
Has an interest in customer experience, business operations, or life sciences
Communicates clearly and professionally in written and verbal formats
Is organized, detail-oriented, and comfortable working with documentation and data
Can manage time, prioritize tasks, and adapt in a fast-paced environment
Enjoys supporting customers and contributing to a positive team culture
Education & Experience
Must be a current student at an accredited college or university
Major in Business Administration, Economics, Marketing, or a related field preferred
Proficiency with Microsoft Office applications (Word, Excel, Outlook)
Experience in research and basic knowledge of statistics preferred
In good academic standing (minimum 2.50 GPA)
Why Microbiologics
Microbiologics is one of the fastest-growing international biotechnology companies in the nation and a global leader in biological products and services. For over 50 years, we have partnered with laboratories, manufacturers, and suppliers worldwide to support microbiology, molecular diagnostics, and virology through high-quality biological control materials, assay services, and consulting.
Headquartered in St. Cloud, Minnesota, with additional facilities in California, Kentucky, and Michigan, we are driven by a mission to protect the health and safety of people around the world.
What’s In It For You
Hands-on experience in Customer Experience operations within a regulated life sciences organization
Exposure to customer communications, order processing, and quality documentation
Professional development through training, shadowing, and real-world application
Experience supporting customers in a global biotechnology company
Opportunities for personal and professional growth in an award-winning culture
Paid internship - $16.00 per hour
About the Company
We are the world’s leading experts and go-to collaborators in biological products and services, focused on protecting the health and safety of people around the world. For over 50 years, we have been partnering with healthcare and life science laboratories, manufacturers and suppliers across the globe to co-create and provide biological control materials, assay services and consulting for microbiology, molecular diagnostics and virology. Headquartered in Saint Cloud, Minnesota, we have additional facilities in California, Ke...
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