- Company Name
- Cards micro-learning
- Job Title
- Stage Customer Sucess & Growth
- Job Description
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Job Title: Customer Success & Growth Intern
Role Summary: Assist in a “Tech Touch” customer success function for small accounts, handling onboarding, engagement, automation, and support tasks under the supervision of a CS Manager. Establish scalable processes and contribute to product improvement and marketing initiatives.
Expectations: Deliver structured account follow‑up, foster adoption, build automated communication workflows, manage support tickets, organize webinars, and analyze usage data. Work autonomously while collaborating across product, marketing, and automation teams. Potential transition to a full‑time role.
Key Responsibilities:
- Manage and grow a small account portfolio, ensuring scalable and structured follow‑up.
- Initiate and monitor digital onboarding journeys; schedule and conduct check‑in calls.
- Identify low‑usage accounts and implement targeted re‑engagement strategies.
- Update CRM entries, track actions, and maintain clear documentation.
- Design, launch, and refine automated email sequences (activation, nudges, adoption).
- Handle Level‑1 support tickets, qualify requests, and route feedback to product teams.
- Coordinate client webinars, including invitations, reminders, and post‑event follow‑up.
- Contribute to newsletter content creation and gather client testimonials.
- Analyze usage metrics and present insights for process improvements.
- Collaborate closely with the CS Manager on strategic projects and continual process optimization.
Required Skills:
- Proficiency in written communication and digital tools (Notion, Google Workspace).
- Strong editing and documentation skills; English language competency B2 or higher.
- Structured, proactive, self‑directed, and able to work collaboratively with mixed autonomy.
- Familiarity with SaaS, marketing, customer experience, and UX concepts.
- Comfortable with data‑driven, automated environments and basic spreadsheet analysis.
Required Education & Certifications:
- Minimum associate degree (Bac+2) to bachelor’s degree (Bac+5) in Business, Communications, Digital, Entrepreneurship, or related fields.
- Coursework or demonstrated interest in SaaS, marketing, customer success, or UX is preferred.
No prior Customer Success experience required; curiosity, structure, and engagement are essential.