Macmillan Distribution

About the Company

Warehousing

MDL operates over 340sq ft of modern warehousing at its distribution centre based near Swansea. Over the last ten years it has invested extensively in two new hi-bay storage units, a sophisticated conveyor system for forward picking and the latest logistical hardware for inventory and order management.

MIDAS (Data Warehouse)

MDL offers a sophisticated bespoke and industry leading sales data warehouse. Through the Macmillan Information Delivery and Analysis System (MIDAS) it offers its publishers immediate and unprecedented access to their sales, stock and debtor information.

Track & Trace

Using only the best carriers, proof of delivery and delivery status updates are accessible on-line to all customers. EDI links with DPD and UPS allow MDL to complete a variety of reporting and service level monitoring over and above that done by the carrier.

Books & Journals

MDL is able to offer a total fulfilment package for all genres of books and subscription publishing. In partnership with MPS Technologies MDL can provide business process outsourcing to journals and subscription publishers.

Order Processing

Accredited under the Book Industry Communication supply chain excellence scheme MDL is dedicated to the expansion of e-commerce. As well as a dedicated Customer Service department we work closely with e-commerce partners such as PubEasy, Batch.co.uk and Nielsen Booknet.

Listed Jobs

Company Name

Macmillan Distribution

Job Title

Key Accounts Coordinator - Basingstoke (FTC 12 months)

Job Description

**Job Title:** Key Accounts Coordinator **Role Summary:** Coordinate and manage all aspects of designated key accounts for a 12‑month fixed‑term contract. Responsible for order fulfillment, EDI processes, customer engagement, and ensuring compliance with service levels and SLAs in a fast‑paced customer service environment. **Expectations:** - 35 hours per week, Monday‑Friday (9:00‑17:00) - Deliver on strict service levels and deadlines - Work independently with limited supervision, while collaborating with cross‑functional teams **Key Responsibilities:** - Manage orders to uphold service levels and monitor warehouse dispatch performance - Resolve customer queries and claims promptly to facilitate payments - Administer EDI requirements and participate in technical change‑management activities - Schedule and conduct customer meetings, prepare minutes, and track action items - Maintain accurate account records and reporting **Required Skills:** - Strong knowledge of inventory management operating systems - Recent experience in key accounts management - Excellent attention to detail and organizational skills - Proficiency in Microsoft Excel (2010 or later) - Ability to work in a fast‑paced customer service setting, handling SLAs and tight deadlines - Effective interpersonal and communication skills, with initiative and teamwork orientation **Required Education & Certifications:** - No specific degree required; high school diploma or equivalent acceptable - Valid right to work in the United Kingdom is mandatory.

Basingstoke, United kingdom

Hybrid

12-03-2026