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Key Accounts Coordinator - Basingstoke (FTC 12 months)

Key Accounts Coordinator - Basingstoke (FTC 12 months)

Hybrid

Basingstoke, United kingdom

Freelance

12-03-2026

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Skills

Monitoring Change Management Attention to detail Operating Systems

Job Specifications

Our Customer Services team is seeking to recruit an experienced Key Accounts Coordinator on a fixed-term 12 months contract, based at our commercial offices at Basingstoke. Reporting directly to the Key & Speciality Accounts Manager, you will take full ownership of all aspects of managing designated Key Accounts.

This is a varied and challenging position which will involve:

Managing orders to ensure strict adherence to service levels while monitoring warehouse despatch performance
Promptly resolving queries and claims to facilitate payment
Managing EDI requirements and actively participating in technical change management processes
Scheduling and managing customer meetings, including producing minutes and tracking action points.

You will ideally have the following skills, knowledge and experience:

Strong understanding of inventory management operating systems
Recent experience key accounts management
Flexible and willing attitude, able to work within a team environment
Demonstrate attention to detail
Excellent working knowledge of Microsoft Office Excel (preferably 2010)
Experience of working in a fast paced customers services environment
Used to dealing with SLAs and tight deadlines with changing customer demands

This is an exciting role which requires strong interpersonal skills, initiative and the ability to work with limited supervision, plus the flexibility to cope with a varied workload. Knowledge of the complexities of the publishing distribution market would be a bonus!

See And Download The Full Job Description Here.

The position is 35 hours per week and hours of work are 9.00am and 5.00pm, Monday to Friday. Based in our offices in Basingstoke we offer free parking, hybrid working (3 days office/2 days WFH), Private Medical Insurance/Medical cash plan, enhanced employer pension contribution, employee discounts portal and 25 days holiday.

Macmillan Distribution (MDL) is the award-winning distribution arm of the Macmillan Publishing Group. MDL provides a distribution service for its own Group publishers as well as distribution services to over 40 third party publishers. The commercial operations are based in Basingstoke and the warehouse in Swansea ensures a smooth operation of receiving, storing and distributing an extensive range of books, handling over 40,000 titles.

All applicants must have the right to live and work in the United Kingdom.

1st stage interviews will commence week commencing 23 March 2026. No agencies. This advert will close when sufficient applications have been received.

About the Company

Warehousing MDL operates over 340sq ft of modern warehousing at its distribution centre based near Swansea. Over the last ten years it has invested extensively in two new hi-bay storage units, a sophisticated conveyor system for forward picking and the latest logistical hardware for inventory and order management. MIDAS (Data Warehouse) MDL offers a sophisticated bespoke and industry leading sales data warehouse. Through the Macmillan Information Delivery and Analysis System (MIDAS) it offers its publishers immediat... Know more