Banner Química, an IMCD company

About the Company

On July 1, 2021, Banner Química fully integrated into IMCD.

IMCD is a global leader in the distribution and formulation of speciality chemicals and ingredients, providing solutions to its partners.

Across eight Business Groups*, its market specialists collaborate with suppliers and customers to help co-formulate solutions that embrace industry trends. With a global presence across EMEA, Asia-Pacific and Americas, IMCD offers a range of comprehensive product portfolios.

Listed at Euronext, Amsterdam (IMCD), IMCD realised revenues of EUR 2,775 million in 2020 with nearly 3,300 employees in over 50 countries on 6 continents. IMCD's dedicated team of technical and commercial experts work in close partnership to tailor best in class solutions for around 50,000 customers and a diverse range of world class suppliers.

For us and for you, we are creating a world of opportunity.

*Our business groups are Home Care and I&I, Beauty & Personal Care, Food & Nutrition, Advanced Materials, Coatings & Construction, Pharmaceuticals, Lubricants & Energy and Synthesis.

Listed Jobs

Company Name

Banner Química, an IMCD company

Job Title

Sales/Supply Service Representative

Job Description

**Job Title** Associate Sales/Supply Service Representative (SSR) **Role Summary** Serve as the first line of contact for customers and suppliers, managing order capture, query resolution, and complaint handling. Operate the ERP system to process sales and purchasing transactions, support cross‑functional teams, and uphold service excellence. **Expectations** - Operate within a 37.5‑hour workweek. - Maintain accurate data entry and system updates. - Handle high‑volume, time‑critical tasks while ensuring quality. - Exhibit resilience, adaptability, and a solutions‑focused mindset. - Foster strong relationships with internal teams and external parties. **Key Responsibilities** *Sales‑side* - Receive and process customer orders via email/phone. - Enter orders into ERP and monitor status. - Respond to price, delivery, and other order‑related inquiries. - Resolve customer complaints (e.g., damaged or delayed deliveries). - Keep ERP database current; coordinate with colleagues for updates. *Purchasing‑side* - Generate supplier purchase orders in ERP based on demand, inventory, and supplier terms. - Manage supplier inquiries and resolve order issues (pricing, delivery, damages). - Maintain inventory levels per company policy. - Collaborate with warehouses and logistics partners on PO issues. - Document complaints and propose process improvements. *General* - Communicate professionally via email and phone. - Work collaboratively within a team environment. - Manage workload efficiently, prioritising tasks under tight deadlines. **Required Skills** - Excellent verbal and written communication. - Strong numeracy: quoting, order quantities, reporting, spreadsheet use. - Proficiency with ERP software (JDEdwards) and CRM (Salesforce); on‑the‑job training provided. - Ability to multitask, remain calm under pressure, and identify solutions quickly. - Team player with initiative and a can‑do attitude. **Required Education & Certifications** - High‑school diploma or equivalent. - Supply‑chain, sales support, or business administration certificate is an advantage. - ERP & Salesforce training will be provided; no specific certifications required at entry.

Sutton, United kingdom

Hybrid

16-03-2026