- Company Name
- KINVENT
- Job Title
- Customer Success Manager (CSM) Junior – Trilingue Espagnol / Français / Anglais
- Job Description
-
Job Title: Junior Customer Success Manager (Trilingual Spanish/French/English)
Role Summary:
Manage customer adoption, retention, and expansion for new clients across Spain and French‑speaking export markets. Partner with Care, Sales, Product, and technical teams to ensure successful onboarding, identify upsell opportunities, and proactively mitigate churn.
Expectations:
* 1–2 years in Customer Success, Account Management, or Technical Support.
* Strong understanding of MedTech/Medical Devices, Biomechanics, or Sports Kinesiology environments preferred.
* Fluent in Spanish, French, and English; excellent written and verbal communication in all three languages.
Key Responsibilities:
1. Onboarding & Adoption
* Lead onboarding of new customers, guiding them through sensor setup and Kinvent app usage.
* Monitor early adoption metrics, secure usage, and refine onboarding materials.
* Develop audience‑specific onboarding strategies per country.
2. Expansion & Upsell
* Identify upsell/cross‑sell opportunities through usage analytics, client conversations, and post‑sales cases.
* Collaborate with SDR/Sales to qualify and pursue new revenue prospects.
* Contribute to quarterly expansion targets.
3. Retention & Portfolio Management
* Analyze usage data to forecast churn risks and implement corrective actions (training, meetings, increased support).
* Process subscription cancellations, diagnosing causes, and applying retention tactics.
* Maintain proactive, trust‑based client relationships.
4. Internal Coordination & Continuous Improvement
* Coordinate with Care team for seamless client experience.
* Relay customer feedback to Product, Technical, Sales, and Marketing teams.
* Participate in process enhancements (onboarding, reporting) and contribute to CSM metrics reporting (adoption, upsell, retention, churn).
Required Skills:
* Client‑centric mindset with strong service orientation.
* Analytical skills for usage data interpretation and business‑impact assessment.
* Excellent organizational ability to manage multiple clients simultaneously.
* Proven upsell/strategy focus, KPI awareness, and reporting competency.
* Strong interpersonal skills and educational approach.
* Proficiency in Salesforce, Notion, Office Suite, Power BI, Zendesk, and customer‑tracking tools.
Required Education & Certifications:
* Bachelor’s degree in Business, Marketing, Engineering, or related field.
* Technical certifications in MedTech or Customer Success practices are an advantage.