The Ottawa Hospital

About the Company

The Ottawa Hospital is one of Canada’s largest learning and research hospitals, with more than 1,100 beds, approximately 12,000 staff members and an annual budget of about $1.2 billion.

Our focus on learning and research helps us develop new and innovative ways to treat patients and improve care. As a multi-campus hospital affiliated with the University of Ottawa, we deliver specialized care to the Eastern Ontario region, but our techniques and research discoveries are adopted around the world. We engage the community at all levels to support our vision for better patient care.

From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health-care challenges.

----------------------------------------------------

L’Hôpital d’Ottawa
Inspiré par la recherche. Guidé par la compassion.

L’Hôpital d’Ottawa est l’un des plus importants hôpitaux d’enseignement et de recherche au Canada. Il est doté de plus de 1 100 lits, d’un effectif de quelque 12 000 personnes et d’un budget annuel d’environ 1,2 milliard de dollars.

L’enseignement et la recherche étant au cœur de nos activités, nous possédons les outils qui nous permettent d’innover et d’améliorer les soins aux patients. Affilié à l’Université d’Ottawa, l’Hôpital fournit sur plusieurs campus des soins spécialisés à la population de l’Est de l’Ontario. Cela dit, nos techniques de pointe et les fruits de nos recherches sont adoptés partout dans le monde. Notre vision consiste à améliorer la qualité des soins et nous mobilisons l’appui de toute la collectivité pour mieux y parvenir.

Par la compassion de son personnel et la quête perpétuelle de nouvelles découvertes, L’Hôpital d’Ottawa cherche sans relâche des solutions aux défis les plus complexes en santé.

Listed Jobs

Company Name

The Ottawa Hospital

Job Title

Technical Systems Analyst 1

Job Description

Job Title: Technical Systems Analyst 1 Role Summary Responsible for planning, coordinating, and overseeing technology changes across Microsoft 365, ServiceNow, and end‑user environments to ensure smooth, controlled implementation with minimal disruption to clinical and administrative operations. Expectations - Implement change management processes in line with ITSM/ITIL best practices. - Coordinate release schedules, testing, validation, and approvals. - Communicate change impacts to stakeholders and end‑users. - Support incident and problem management for change‑related events. - Identify opportunities for process improvement in change and release management. Key Responsibilities - Track and document technology updates, releases, and maintenance activities. - Facilitate change review boards and ensure thorough assessment and documentation. - Maintain change calendar and coordinate scheduling to minimize downtime. - Validate and obtain necessary approvals before deployment. - Assist incident/problem management for change‑related incidents. - Develop and update transition documents, SLAs, and related documentation. - Communicate status and impact of changes to clinicians, staff, and regional partners. Required Skills - Working knowledge of ITSM and ITIL frameworks. - Strong analytical, problem‑solving, and organizational abilities. - Proven communication, leadership, and customer‑service skills. - Ability to manage multiple projects with competing priorities. - Proficiency in Microsoft Windows (server & desktop) and Active Directory. - Understanding of desktop, server, hardware, software, and networking technologies. - Ability to assess impact of changes on integrated systems. - Fluency in English and French (advanced oral and written). - Familiarity with current technology trends and emerging tools. Required Education & Certifications - College diploma or university degree in a related field. - Minimum 3 years’ experience in an IT client‑service environment. - Documentation skills: Service Level Agreements, transition documents. Preferred Qualifications (not mandatory) - ServiceNow platform experience (ITSM, HRSD, EAM modules). - Microsoft Modern Work certifications (e.g., MS-100, MS-102). - Experience managing Windows environments (SCCM, Intune, Defender). - Project management certification (PMP, PRINCE2). - Cybersecurity certification (Security+, CISSP). - Experience in a hospital/healthcare setting.

Ottawa, Canada

On site

17-03-2026