Job Specifications
About The Ottawa Hospital
The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern Nunavut regions. At The Ottawa Hospital, we don't just serve our community, we belong to the community. That insight is at the heart of our ambitious plan to reshape the future of healthcare for our community.
From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking innovative solutions to the most complex health care challenges while continually engaging with the community to support our vision to provide each patient with the kind of care and compassion we would want for our loved ones.
Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.
Position Description
This detail-oriented role supports the safe and efficient delivery of technology changes that impact clinicians, staff, and regional healthcare partners. As a Technical Systems Analyst 1, you will help ensure that updates, new features, and system changes to our Microsoft 365, ServiceNow, and end-user technology environments are implemented in a controlled, transparent, and reliable way.
Working closely with technical teams, platform owners, and regional stakeholders, the Technical Systems Analyst 1 plays a key role in protecting the stability of our technology platforms while supporting the introduction of new tools, including AI-driven technologies like Co-Pilot, that enhance the employee experience and improve efficiency.
In this role, you will:
Coordinate and track technology changes, updates, and releases across supported platforms.
Facilitate change review processes to ensure changes are properly assessed, documented, and communicated.
Maintain the change calendar and support scheduling to minimize disruption to staff and clinicians.
Work with technical teams to ensure testing, validation, and approvals are completed before changes are implemented.
Support incident and problem management processes related to change and release activities.
Contribute to process improvements that enhance the safety, efficiency, and transparency of change management.
Assist in communicating change impacts to end-users and regional partners.
This role is ideal for someone who enjoys organization, communication, and ensuring technology changes happen smoothly with minimal impact on front-line operations. It offers exposure to leading healthcare technologies and the opportunity to support meaningful improvements across our health system.
Rotation/Shifts
Days, evenings and nights, including weekends, 8, 16, 24 hours shift, and on call.
For information purposes only - The Hospital reserves the right to change.
Basic Requirements
College diploma or University Degree in a related field;
Minimum of three (3) years experience in an IT client service environment
Working knowledge of ITSM and ITIL concepts
Understanding of IT infrastructure, systems and networks
Exhibit leadership, communication and organizational skills;
Possess strong analytical and problem solving skills;
Possess the ability to identify, isolate and communicate problems quickly;
Experience managing multiple projects with competing priorities;
Possess strong verbal and written skills;
Demonstrate proficiency in document creation such as Service Level Agreements and Transition documents;
Ability to recognize impact of potential changes to current environment;
Possess a keen awareness and understanding of impact of system integration;
Must be up to date on current trends and emerging technologies;
Possess knowledge of Microsoft Windows operating system environments (server and desktop), including Active Directory;
Possess knowledge of current desktop and server hardware, software and networking technologies;
Possess excellent customer service skills including patience and diplomacy;
Must be eligible to work in Canada
Preferred Qualifications
ServiceNow platform experience including ITSM, HRSD and EAM modules
Microsoft Modern Work experience including Microsoft 365 certifications
Experience managing a Windows environment (e.g., SCCM, Intune, Defender)
Project Management experience and certifications (e.g,. PMP, PRINCE2)
Cybersecurity experience and certifications (e.g, Security+, CISSP)
Experience working in a hospital setting or healthcare sector in Ontario
Proficiency in English and French - oral expression (advanced level) and comprehension (advanced level).
What You Can Expect From Us
The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone
About the Company
The Ottawa Hospital is one of Canada’s largest learning and research hospitals, with more than 1,100 beds, approximately 12,000 staff members and an annual budget of about $1.2 billion.
Our focus on learning and research helps us develop new and innovative ways to treat patients and improve care. As a multi-campus hospital affiliated with the University of Ottawa, we deliver specialized care to the Eastern Ontario region, but our techniques and research discoveries are adopted around the world. We engage the community at a...
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