Enginuity

About the Company

At Enginuity, we believe that UK engineers can change the world, given the opportunity.

The UK has an engineering and manufacturing skills gap, and rapidly changing challenges and technologies make it even harder for employers to identify and find the right skills at the right time.

That's why our charitable objectives are based on supporting the UK’s engineering and manufacturing sector to adapt to the challenges it faces today.

Listed Jobs

Company Name

Enginuity

Job Title

IT Support Analyst

Job Description

**Job Title:** IT Support Analyst **Role Summary:** Provide first‑line IT support to end users, manage ticket flow, and maintain core IT platforms. Deliver onboarding/off‑boarding, create self‑help resources, and assist with project tasks while ensuring system security and stability. **Expectations:** - Clear, professional written and verbal communication with all business levels. - Proactive problem‑solving and attention to detail. - Efficient ticket management via an ITSM tool (e.g., FreshService, ZenDesk, ServiceNow). - Ability to prioritize workload and meet service level targets. - Collaboration with Managed Service Provider (MSP) and internal teams for escalations. **Key Responsibilities:** - Resolve day‑to‑day user issues on Windows 11, Windows Server, Microsoft Office, Teams, and related applications. - Produce and maintain self‑service documentation and troubleshooting guides. - Manage IT asset and contract registers, ensuring up‑to‑date records. - Coordinate escalation handling with MSP, acting as primary contact for complex issues. - Lead employee onboarding and off‑boarding processes, ensuring secure access provisioning and de‑provisioning. - Perform regular maintenance, patching, and security updates on core platforms. - Deploy applications, policies, and device configurations via Intune; manage users/groups in Entra ID. - Provide remote support using RMM tools; support iOS devices and Apple Business Manager deployments. - Contribute to project work and key initiatives as assigned. **Required Skills:** - Strong verbal and written communication; relationship‑building across all levels. - Experience with ITSM/helpdesk platforms (FreshService, ZenDesk, ServiceNow or similar). - Proficiency in Microsoft Office suite and Windows 11/Server environments. - Knowledge of Entra ID (Azure AD) user/group management. - Intune device and application deployment experience. - Remote monitoring and management (RMM) tool usage. - Ability to create and manage SharePoint sites and permissions. - Familiarity with iOS device deployment via Apple Business Manager. - Basic understanding of cyber‑security principles; optional exposure to Azure VMs, networking, and AI tool prompts. **Required Education & Certifications:** - No specific degree mandated; relevant IT support qualifications (e.g., CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator) preferred.

United kingdom

Remote

09-03-2026