- Company Name
- ABB
- Job Title
- AI Commercial Excellence Lead
- Job Description
-
Job title
AI Commercial Excellence Lead
Role Summary
Lead enterprise‑scale AI initiatives within commercial processes (CPQ, pricing, order management) to embed intelligent automation, improve efficiency, and enhance customer experience while ensuring global governance and alignment.
Expectations
- Deliver a prioritized AI roadmap aligned with business strategy.
- Execute pilots, validate business value, and scale AI solutions across the organization.
- Establish KPIs, embed AI into global processes, and support S/4HANA transformation.
Key Responsibilities
- Define and drive the AI roadmap for CPQ, Agreement, and Order Management.
- Identify, prioritize, and structure enterprise‑scale AI use cases (intelligent CPQ, predictive analytics, automated document processing, workflow orchestration, generative AI).
- Translate customer journey insights into AI‑enabled process improvements that reduce friction and increase transparency.
- Orchestrate cross‑functional collaboration with Business Process Owners, Sales, IT/IS, Data teams, and external partners within governance frameworks.
- Lead pilots, validate business value, coordinate global rollouts, define KPIs, embed AI into global processes, and promote AI literacy across commercial teams.
Required Skills
- Proven leadership of AI or intelligent automation initiatives at enterprise scale.
- Experience in ERP or large‑scale transformation environments (SAP familiarity a plus).
- Strong background in Customer Experience, Service Design, or Customer Journey Management in B2B.
- Deep understanding of commercial processes: quotation, pricing, order management.
- Ability to translate user insights into scalable AI and automation solutions.
- Proven coordination of cross‑functional transformation projects involving business, IT, and digital teams.
- Solid knowledge of AI technologies: machine learning, predictive analytics, intelligent automation, generative AI.
- Strategic, structured, and execution‑oriented mindset with stakeholder‑management skills.
Required Education & Certifications
- Bachelor’s or Master’s degree in Business, Engineering, Computer Science, Data Science, or a related field.
- English fluency required; additional certifications in AI/automation or project management are a plus.