The Confederation, Hillingdon CIC

About the Company

The Confederation, Hillingdon is made up of 43 GP practices in Hillingdon and was created to enhance the delivery of health services to the local population. Whilst the registered headquarters for The Confederation is Belmont House, Confederation services will be delivered from the existing GP practices within Hillingdon.

The organisation aims to improve care for patients through further collaboration across general practice and will support practices to work together to deliver high quality services, release clinical time and develop the primary care workforce

Listed Jobs

Company Name

The Confederation, Hillingdon CIC

Job Title

PCN Care Coordinator

Job Description

Job Title: PCN Care Coordinator Role Summary: Coordinate personalized patient care within a Primary Care Network, acting as the central point of contact for patients, families, and carers. Manage a caseload of individuals with long‑term conditions or frailty, develop and review care plans, and navigate patients across health and community services to improve outcomes and quality of life. Expectations: - Caring, dedicated, and person‑focused. - Reliable with strong organisational and time‑management skills. - Excellent written and verbal communication. - Proactive, flexible, and a collaborative team member. - Committed to high‑quality support for patients and carers. Key Responsibilities: - Engage patients, families, and carers to assess and enhance understanding of conditions. - Create, update, and implement personalized care and support plans. - Provide a single point of contact for queries, appointments, and information sharing. - Facilitate access to self‑management education, peer support, health coaching, and other interventions. - Coordinate and navigate patients across primary, secondary, and community services. - Work with GPs, practice teams, and multidisciplinary staff to identify and manage a caseload of patients with long‑term conditions. - Refer to appropriate health professionals within the PCN when needed. - Support multidisciplinary team meetings and activities. - Promote shared decision‑making and prepare staff and patients for such conversations. Required Skills: - Strong interpersonal and empathetic communication. - Ability to develop and manage individualized care plans. - Proficiency in patient coordination and service navigation. - Time‑management and prioritisation in a busy primary care environment. - Collaborative teamwork across diverse health and social care professionals. - Knowledge of NHS primary care pathways and care planning frameworks. - Digital literacy for record‑keeping and information sharing. Required Education & Certifications: - Relevant health and social care qualification (e.g., Health Care Assistant, Nursing, Allied Health, or equivalent). - Must work under delegation of a registered health professional. - Continuous professional development in care coordination and primary care best practices.

London, United kingdom

On site

21-09-2025