Computappoint

About the Company

With over 25 years of experience our recruiters know the industry back to front and inside out. Our success has come from their ability to be able to source not just excellent candidates but the right candidates.

We are a driven and focused team with a winning formula for success based on three components; honesty, integrity and professionalism, values that are upheld by every employee. Our ethos has led to us developing many long-standing relationships with many clients and candidates alike in an ever-expanding network of professionals.

We are specialist at hiring IT management staff from both the Infrastructure and the Software Development arenas. We handle both contract roles and permanent positions in many different industries.

Interested? Get in contact to find out more – 0207 287 2550

Listed Jobs

Company Name

Computappoint

Job Title

Change Manager

Job Description

**Job Title** Change Manager **Role Summary** Lead change initiatives for technology programmes, partnering with Product Managers and stakeholders to design, implement, and sustain organisational change that maximises adoption and business value. **Expectations** • 8–10 years of change‑management experience, preferably in legal or professional services. • Proven track record of delivering change for large digital transformations (ERP, cloud, M365, AI). • Ability to operate in fast‑paced, cross‑functional projects with complex stakeholder dynamics. **Key Responsibilities** - Design change strategies aligned with technology delivery plans. - Conduct impact assessments and organisational readiness analyses. - Develop and execute stakeholder engagement and communication plans for diverse audiences. - Oversee learning programme design and delivery to support technology adoption. - Coach senior leaders and executive sponsors on change facilitation. - Track adoption metrics and refine approaches to sustain behavioural shifts. - Partner with Product teams to align change activities with business outcomes. - Continuously improve Change Management Office methodology, incorporating industry best practices. **Required Skills** - Proficient in change‑management methodologies (e.g., Prosci, ADKAR). - Strong presentation and influencing skills. - Excellent written and verbal communication with diplomatic style. - Analytical mindset for impact assessment and adoption metrics. - Innovative, keen on emerging technology trends and transformation practices. **Required Education & Certifications** - Bachelor’s degree in Business Administration, Organisational Development, Human Resources, IT, or related field (Master’s preferred). - Change‑management certification (e.g., Prosci, CCMP) – beneficial, not mandatory.

London, United kingdom

On site

Senior

06-01-2026

Company Name

Computappoint

Job Title

Service Delivery Manager

Job Description

**Job title** Service Delivery Manager **Role Summary** Lead end‑to‑end delivery of managed IT services for large enterprise clients, ensuring quality, service‑level adherence, and continuous improvement. Build strong client relationships, manage risk, cost, and contractual obligations, and align operations with ITIL best practices. **Expectations** - Foster deep client partnerships and maintain high satisfaction and proactive engagement. - Deliver consistent and measurable service improvements. - Oversee financial and contractual components of engagements. - Act as senior escalation point for critical incidents and problem management. **Key Responsibilities** - Own and enhance client relationships: conduct regular service reviews, manage account planning, renewals, and relationship mapping. - Maintain and update service design documentation, catalogues, and vendor contracts. - Identify, log, and manage risks/issues; drive service improvement initiatives and enforce contractual adherence. - Collaborate on contract changes, demand planning, scope, budgeting, cost tracking, invoicing, and financial risk mitigation. - Support audits, compliance, and SME input across service management domains. - Own SLA/KPI performance: monitor trends, implement corrective actions, and drive continuous improvement. - Apply ITIL framework: manage incidents, problems, changes, and major incidents; perform root‑cause analysis and proactive problem management. - Lead and coach service delivery teams, fostering collaborative work across shared services. **Required Skills** - 5+ years in a Managed Service Provider environment with large enterprise customers. - Strong ITIL experience with relevant certification (ITIL Foundation or higher). - Technical understanding of IT infrastructure and service management processes. - Proven track record in customer success, relationship building, and satisfaction improvement. - Expertise in process development, cost management, invoicing, budgeting, and financial tracking. - Leadership and performance coaching capabilities. - Ability to work collaboratively across functional areas and drive cross‑functional initiatives. **Required Education & Certifications** - Bachelor’s degree in Information Technology, Business Administration, or related field. - ITIL Foundation certification (or higher) required. - Additional certifications in ITIL Advanced, PMP, or similar are advantageous.

London, United kingdom

On site

Mid level

12-01-2026

Company Name

Computappoint

Job Title

Customer Success Manager

Job Description

**Job Title:** Customer Success Manager **Role Summary:** Drive customer value and satisfaction for global clients of a leading IT services provider by building strong relationships, overseeing service delivery, and ensuring successful adoption of managed services, cloud, AI, and resource‑augmentation solutions. **Expectations:** - 5+ years proven experience in Customer Success, preferably within resource‑augmentation or people‑based services. - Demonstrated ability to manage escalations, renewals, and account growth. - Strong stakeholder‑management and communication skills across all organizational levels. - Self‑motivated, adaptable, and proactive in identifying and delivering value. **Key Responsibilities:** - Develop and maintain executive‑level client relationships; conduct regular service reviews and value‑realisation meetings. - Create and update customer success plans aligned with contracts and business goals. - Coordinate onboarding of new accounts and resources, ensuring compliance and operational readiness. - Manage vendor and third‑party agreements to support optimal outcomes; monitor service levels, penalties, and rewards. - Track financial metrics (invoices, POs, budgets), provide reporting, and support renewal processes. - Collaborate with account managers on relationship mapping, champion identification, and integrated account planning. - Lead back‑office activities: administration, process optimisation, documentation, and performance coaching of remote/offshore teams. **Required Skills:** - Customer‑centric mindset with a record of improving satisfaction and handling escalations. - Excellent communication, presentation, facilitation, negotiation, and stakeholder‑management abilities. - Process development, budgeting, cost control, and continuous service improvement (CSI) expertise. - Technical awareness of networks, cloud infrastructure, and AI (advantageous). - People‑management competence: onboarding, line‑managing, and performance coaching of distributed teams. **Required Education & Certifications:** - Bachelor’s degree in Business, Management, IT, or related field (or equivalent experience). - Relevant certifications (e.g., Customer Success Management, ITIL, Project Management) preferred but not mandatory.

London, United kingdom

On site

Mid level

12-01-2026

Company Name

Computappoint

Job Title

Cyber Security Specialist

Job Description

Job Title: Cyber Security Specialist Role Summary: Provide expert-level implementation and optimization of security controls across Netskope, CrowdStrike, Mimecast, Microsoft Purview, and CyberArk in a regulated financial services environment. Lead configuration reviews, compliance work, and incident support while enhancing overall security posture. Expectations: - Deliver immediate improvements to existing security stack. - Function autonomously with minimal supervision. - Communicate effectively with both technical teams and business stakeholders. Key Responsibilities: - Design, configure, and optimize Netskope Layer 7 policies, closing configuration gaps. - Support migration from AirWatch to Microsoft Intune, ensuring secure endpoint management. - Manage and support the Cyber Essentials Plus recertification process, including audit readiness. - Enhance Microsoft Purview DLP and data classification frameworks, ensuring comprehensive data protection. - Assist with CyberArk IAM/PAM implementation, configuring privileged access controls. - Provide security monitoring support and participate in incident response when required. - Create a centralized Trust Centre and standardized documentation for vendor security assessments. Required Skills: - Hands‑on experience with Mimecast, Netskope, CrowdStrike, CyberArk, and Microsoft Purview. - Proven track record with Cyber Essentials Plus certification, including audit participation. - Strong knowledge of Microsoft 365/Azure E5 security architectures. - Practical experience implementing IAM/PAM solutions in a regulated sector, ideally financial services. - Ability to work independently, manage deliverables, and apply pragmatic security solutions. - Excellent communication skills for cross‑functional collaboration. Required Education & Certifications: - Minimum of a bachelor’s degree in Computer Science, Information Security, or related field. - Relevant certifications: Cyber Essentials Plus (or equivalent), CyberArk Certified Script Developer/Implementation Specialist preferred. - Additional Microsoft 365/Azure security certifications (e.g., Microsoft Certified: Security, Compliance, and Identity Administrator Associate) are advantageous.

London, United kingdom

On site

15-01-2026