D-EDGE Hospitality Solutions

About the Company

D-EDGE is a SaaS company offering leading-edge cloud-based e-commerce solutions to more than 17,000 hotels in over 150 countries.

Combining technical excellence with digital marketing expertise, D-EDGE brings a holistic hospitality technology infrastructure under one roof. The integrated range of solutions covers all stages of hotel distribution which encompasses Central Reservation System, Guest Management, Data Intelligence, Connectivity Hub, Digital Media, and Website Creation.

With a team of 450 experts located in over 25 countries, D-EDGE provides localised support, services, and tools. With its global network of 550+ partners, D-EDGE’s ever-expanding ecosystem is a positive place to do business and grow.

D-EDGE is a subsidiary of Accor, a world-leading hospitality group consisting of more than 5,300 properties and 10,000 food and beverage venues throughout 110 countries.

Press Contact :
EMEA & Americas : Isabelle Falque – Chief Marketing & Communication Officer - +33 6 78 68 09 80 ifalque@d-edge.com
APAC : Yin Yin Wong - Marketing & Communication Director APAC - +65 9790 4175- yywong@d-edge.com

Listed Jobs

Company Name

D-EDGE Hospitality Solutions

Job Title

Customer Implementation Specialist - Hospitality Tech (M/F/NB)

Job Description

Job title: Customer Implementation Specialist – Hospitality Tech Role Summary: Act as the primary point of contact for onboarding hotels onto the D‑EDGE product suite, ensuring smooth activation, configuration, and training. Manage end‑to‑end implementation activities while maintaining adherence to SLAs and quality standards. Expectations: - Deliver comprehensive onboarding experiences that meet customer needs and contractual commitments. - Maintain high‑level customer satisfaction through clear communication, proactive issue resolution, and effective knowledge transfer. - Demonstrate continuous learning of new product features and industry trends to provide up‑to‑date solutions. Key Responsibilities: - Configure and deploy products as outlined in hotel contracts. - Follow and document onboarding journey, ensuring all steps are completed within agreed timelines. - Collect, validate, and record essential customer data and product requirements. - Update activation and implementation status in Salesforce; create and close support tickets as necessary. - Conduct online or on‑site training sessions for hotel staff, tailoring content to their technical maturity. - Analyze customer requirements, recommend suitable services, and provide post‑implementation support. - Collaborate with Sales, Account Management, and Technical teams to align on project scope and deliverables. Required Skills: - Proven experience in customer‑facing implementation or tech support within the hospitality or B2B technology sector. - Knowledge of hotel systems (GDS, OTA platforms) and e‑commerce solutions. - Strong analytical and problem‑solving abilities. - Excellent written and verbal communication in English; native or fluent French required. - Solid project management capabilities; adept at prioritizing tasks and meeting deadlines. - Proficiency in Salesforce CRM (ticketing and status tracking). - Ability to train others and share knowledge effectively. Required Education & Certifications: - Bachelor’s degree (or equivalent) in Business, Information Technology, Hospitality Management, or related field preferred. - Relevant certifications in project management (PMP, PRINCE2) or hospitality technology are advantageous.

Paris, France

Hybrid

27-11-2025