Ricoh UK

About the Company

Ricoh is a leading provider of integrated digital services and print and imaging solutions designed to support digital transformation of workplaces, workspaces and optimise business performance.

Headquartered in Tokyo, Ricoh’s global operation reaches customers in approximately 200 countries and regions, supported by cultivated knowledge, technologies, and organisational capabilities nurtured over its 85-year history. In the financial year ended March 2024, Ricoh Group had worldwide sales of 2,348 billion yen (approx. 15.5 billion USD).

It is Ricoh’s mission and vision to empower individuals to find Fulfilment through Work by understanding and transforming how people work so we can unleash their potential and creativity to realise a sustainable future.

Listed Jobs

Company Name

Ricoh UK

Job Title

Data Analyst

Job Description

Job Title: Data Analyst Role Summary: Analyse, visualise and maintain large datasets across multiple customer sources to support service delivery and continuous improvement. Provide actionable insights and accurate reporting to internal teams and Service Delivery managers. Expectations: Deliver high‑quality dashboards, accurate data governance, and proactive support for new product implementation, while upholding data integrity and client confidentiality. Key Responsibilities: - Gather, manipulate, and analyse large data sets from multiple sources. - Create dashboards, graphs and visualisations for internal stakeholders. - Serve as day‑to‑day contact for Service Delivery managers to resolve reporting exceptions and exclusions. - Identify process inefficiencies in service desk operations and recommend improvements. - Support implementation of new products and data into internal systems per customer contracts. - Update knowledge articles and train new team members on platform and tools. - Manage audit administration of asset information across customers. - Maintain client data in the managed service toolset as a single source of truth. Required Skills: - Advanced Excel (large dataset handling). - Strong analytical and visualisation capabilities. - ITIL framework familiarity and ITIL Foundation qualification. - Excellent written and telephone communication. - Logical thinker with strong attention to detail. - Prioritisation and multi‑tasking skills. - High ethical standards and integrity. Required Education & Certifications: - Bachelor’s degree in Data Analytics, Computer Science, Information Systems, or related field. - ITIL Foundation certification.

Northampton, United kingdom

On site

30-10-2025

Company Name

Ricoh UK

Job Title

Incident Manager

Job Description

Job title: Incident Manager Role Summary: Manage incident lifecycle across IT services, acting as the primary point of contact for major incidents, ensuring resolution within SLAs and driving continuous improvement. Expectations: Deliver timely, effective incident handling, maintain stakeholder communication, support problem management, and provide accurate reporting. Key Responsibilities - Lead major incident response from detection to closure, coordinating with Service Desk, deskside, SOC L2/L3, Technical Assurance and Field Services. - Escalate incidents to resolver groups and Problem Management for root cause analysis. - Conduct post‑incident reviews, documenting findings and action items for stakeholders. - Monitor SLA compliance, identify breaches, and propose remediation actions. - Produce daily, weekly and monthly incident intelligence reports. - Support live major incidents and ongoing problem investigations. - Drive continuous process improvement: review procedures, policies and tool usage to enhance performance. Required Skills - ITIL Foundation (minimum) or equivalent experience. - Proven ability to work with remote resolver groups. - Strong organization, prioritization, and listening skills. - Methodical, detail‑oriented yet adaptable to customer needs. - Commercial awareness and stakeholder communication. - Basic understanding of IT infrastructure (technical background not mandatory). Required Education & Certifications - ITIL Foundation certification or equivalent incident management experience.

Northampton, United kingdom

Hybrid

04-11-2025

Company Name

Ricoh UK

Job Title

Business Generation Executive (Fixed Term)

Job Description

Job title: Business Generation Executive (Fixed Term) Role Summary: Drive new commercial relationships and generate sales for an expanded IT and cloud services portfolio through outbound telesales. Conduct consultative conversations, manage opportunity pipeline, and report on self-generated sales activities. Expectations: • Graduate‑level education. • Proven experience in outbound telesales or business generation. • Strong interest in IT/technology sales within a global organization. • Confidence, inquisitive and persuasive communication style; comfortable selling to corporate markets. • Proactive, target‑driven, able to work independently or as part of a team. Key Responsibilities: • Identify and prospect new commercial opportunities via outbound calls and email. • Conduct consultative discovery conversations, presenting the full solutions portfolio. • Capture, qualify, and close new sales opportunities in the CRM. • Track, report, and update sales activity and pipeline metrics daily. • Maintain accurate customer information and ensure compliance with activity and opportunity creation standards. • Collaborate with internal teams to refine solution proposals and close deals. Required Skills: • Outbound telesales and prospecting. • Consultative selling and solution‑based communication. • CRM usage and data entry. • Target management and self‑motivation. • Strong verbal and written communication. • Team collaboration with ability to work independently. Required Education & Certifications: • Bachelor’s degree or equivalent graduate level education. • Any relevant sales or IT certifications preferred but not required.

London, United kingdom

On site

18-11-2025

Company Name

Ricoh UK

Job Title

Site Services Specialist - Print & Mail

Job Description

**Job Title:** Site Services Specialist – Print & Mail **Role Summary:** Provide comprehensive office support within a professional services setting. Coordinate print, copy, scan, and finishing operations; manage courier and post; perform basic document processing; maintain supplies; offer first‑line customer service; record and track service requests in ServiceNow. **Expectations:** * Deliver high‑quality, confidential support at all times. * Maintain professionalism and discretion with client materials. * Adapt quickly to changing priorities and work onsite as required. **Key Responsibilities:** * Operate and manage print services, including finishing tasks. * Conduct regular floor walks and printer checks to ensure equipment readiness. * Log service requests and job details accurately in ServiceNow. * Act as primary point of contact for client and staff queries. * Use Microsoft Outlook, Excel, Word, and PowerPoint at a medium proficiency level. * Arrange courier services, handle special and international post deliveries. * Perform basic document processing (cropping, paging, bookmarking, track changes). * Monitor and order stationery and office supplies. * Assist with porterage and general office operations. * Report technical or facilities issues promptly to the help desk. **Required Skills:** * Strong customer‑service orientation and communication skills. * Medium proficiency with Microsoft Office Suite. * Ability to multitask, prioritise, and work efficiently in a fast‑paced environment. * Familiarity with ServiceNow or similar service‑management platforms (desirable). * Excellent attention to detail and commitment to confidentiality. * Professional demeanour with discretion and flexibility for onsite work. **Required Education & Certifications:** * High‑school diploma or equivalent. * Prior experience in office services or a customer‑facing role, preferably in a law firm or professional services environment. * No specific certifications required.

London, United kingdom

On site

20-11-2025