- Company Name
- MUFG Investor Services
- Job Title
- Senior Associate, IT, Azure Administrator
- Job Description
-
**Job Title:** Senior Associate, IT – Azure Administrator
**Role Summary:**
Senior IT professional responsible for operating, supporting, and advancing the firm’s cloud infrastructure across Microsoft Azure, Microsoft 365, and Citrix Cloud. Ensures high availability, performance, security, and automation of critical services in a regulated financial environment while mentoring junior staff and collaborating with global teams.
**Expectations:**
- Diagnose and resolve Azure/O365 incidents promptly to minimize business impact.
- Administer day‑to‑day cloud operations and perform system upgrades/migrations.
- Drive automation, IaC, and CI/CD initiatives to increase efficiency.
- Provide technical guidance to L0/L2 support personnel.
- Maintain documentation and compliance artifacts.
- Support global projects across APAC and North America with flexible hours.
**Key Responsibilities:**
- Monitor and troubleshoot Azure, O365, Exchange, Security, Licensing, and Endpoint Management.
- Manage high‑impact incidents and ensure service continuity.
- Administer multi‑cloud environments (Azure, AWS, Citrix) and integrate services.
- Design, build, and maintain CI/CD pipelines using Azure DevOps, YAML, and Git.
- Implement Infrastructure as Code with Terraform, ARM templates, or Bicep.
- Automate operational tasks via PowerShell and workflow tools.
- Mentor and upskill L0/L2 support staff.
- Produce and keep SOPs, runbooks, and project documentation up to date.
**Required Skills:**
- Azure administration (Azure AD, policies, VM, networking, backup).
- Microsoft 365 administration (Exchange Online, SharePoint, Teams, OneDrive, Intune/SCCM, Defender).
- Windows 10/11, Group Policy, macOS (Jamf preferred), iOS/Android device management.
- Citrix and Azure Virtual Desktop.
- CI/CD (Azure DevOps, YAML, Git) and IaC (Terraform, ARM, Bicep).
- Scripting/automation with PowerShell.
- Networking basics (Meraki, Palo Alto GlobalProtect/Prisma).
- Backup solutions (Azure, Veeam).
- Ticketing/Project tools (Jira).
- Strong problem‑solving, communication, and teamwork abilities.
**Required Education & Certifications:**
- Bachelor’s degree in Computer Engineering, Computer Science, or related field (or equivalent experience).
- Azure certifications (e.g., AZ‑900, AZ‑104).
- Optional Microsoft security/compliance certs (SC‑300, MS‑700).
- ITIL certification or equivalent IT service management knowledge.
- Project Management certification or demonstrable experience.
- Minimum 3 + years in senior IT systems/support roles with cloud technologies and migration experience.