Job Specifications
About MUFG Investor Services:
MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.
With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.
Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.
Job Description
As a Senior Associate, IT, AzureOps Engineer, you will play a key role in supporting and evolving the firm’s cloud infrastructure, with a primary focus on Microsoft Azure, Microsoft 365, and Citrix Cloud platforms. You will be responsible for ensuring the resilience, performance, and security of critical cloud services, while also contributing to the automation, scalability, and modernization of IT operations. This role requires an excellent technical foundation, a proactive mindset, and the ability to collaborate across global teams to deliver reliable and efficient cloud-based solutions in a regulated financial environment.
Reporting to the Associate Director, IT, AzureOps Technical Lead You Will:
Diagnose and resolve problems within the Microsoft Azure/O365 environment and Key IT systems to ensure systems are stable and performing efficiently.
Manage and resolve high-impact incidents, ensuring minimal disruption to business operations.
Perform day-to-day administration and support of Azure and Microsoft 365 environments, including Exchange, Security, Licensing, and Endpoint Management.
Administer and develop across multiple infrastructure platforms including Azure, O365, AWS, and Citrix, ensuring optimal performance and integration.
Design, implement, and maintain CI/CD pipelines using Azure DevOps, YAML, and Git workflows to support continuous delivery.
Apply Infrastructure as Code (IaC) practices using tools like Terraform, ARM templates, or Bicep to automate infrastructure provisioning.
Identify opportunities to automate and streamline IT operations using PowerShell and workflow tools.
Provide technical mentorship to L0/L2 support staff, fostering knowledge sharing and upskilling within the team.
Maintain accurate technical documentation, including SOPs and project plans, to support operational transparency and compliance.
Qualifications
You Have:
Degree in Computer Engineering, Computer Science, or relevant experience
Relevant certifications (e.g., AZ-900, AZ-104, SC-300, MS-700, ITIL)
Project Management certification or experience
3+ years in senior IT Systems/Support roles with Cloud Technologies
Experience in rollouts and migrations
Technical Needs:
Proficiency in Azure, specifically O365 Admin consult. This includes maintaining or implementing the following:
Azure AD, Azure/O365 policies
MS Server 2012-2022
Exchange Online, SharePoint
MS Defender Security, Intune/SCCM (MFA, Conditional Access)
Windows 10/11, Group Policy, MS Teams, OneDrive
MacOS (Jamf preferred), iOS/Android
Wi-Fi/VPN profile deployment (Palo Alto Global Protect/Prisma an Advantage)
Backup technologies (Azure, Veeam)
Networking (Meraki)
Citrix, Azure Virtual Desktop
Jira
Azure DevOps/Terraform
Please note: Flexibility is required to support global teams and projects across APAC and North America
Additional Information
At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.
MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.
We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.
At MUFG Investor Services, we use Artificial Intelligence (AI) tools to help identify skills and expe