NTT DATA Business Solutions

About the Company

We Transform. SAP® solutions into Value

We understand the business of our clients and know what it takes to transform it into the future. At NTT DATA Business Solutions, we drive innovation – from advisory and implementation to managed services and beyond. With SAP at our core and a powerful ecosystem of partners, we continuously improve solutions and technology to make them work for companies – and for their people.

Aiming to transform, grow and become more successful? We provide you with more than in-depth expertise for SAP solutions: As your passionate partner, we connect your business opportunities with the latest technologies – and offer you a unique approach to get the job done as smoothly as possible.

Our close ties to our partners give you access to innovative solutions and developments. Being part of the global NTT DATA group enables us to master any scope of project.

With operations in more than 30 countries, we have enabled thousands of companies become more efficient and effective during the last three decades. Our more than 16,000 experts around the world will also accompany you on your journey toward a truly intelligent enterprise – wherever you want to start!

Listed Jobs

Company Name

NTT DATA Business Solutions

Job Title

ServiceNow Architect

Job Description

**Job Title** ServiceNow Architect **Role Summary** Lead the design and technical governance of ServiceNow Platform deployments for enterprise clients, translating business objectives into scalable architecture and guiding partners through best‑practice implementation. Acts as senior technical advisor across executive, platform owner, and development teams during the selling, structuring, and transformation phases. **Expectations** - 3–5+ years of technical architecture experience, preferably within large consulting or systems integration (SI) firms. - Proven track record leading complex ServiceNow programs, managing end‑to‑end architecture, design, and delivery. - Strong consultative skills with functional business leaders and senior executives. - Experience driving governance, remediation, and instance health across multiple ServiceNow deployments. - Ability to create outcome‑focused roadmaps and translate business vision into architectural blueprints. - Self‑starter, capable of influencing stakeholders and championing platform solutions. **Key Responsibilities** 1. Design and document ServiceNow solutions, including core data models, integrations, and security architecture. 2. Establish and enforce technical governance, configuration best practices, and remediation plans. 3. Develop automated workflows and test automation frameworks aligned with platform capabilities. 4. Build relationships with CIOs and enterprise architects to position ServiceNow as the digital‑transformation platform. 5. Translate business objectives into roadmap milestones and technical decision points. 6. Support sales scoping, estimation, and opportunity refinement. 7. Lead delivery operating model governance for go‑lives, adoption, and post‑implementation support. 8. Produce thought‑leadership content (methodologies, white papers, case studies) showcasing advisory, expert services, and co‑delivery models. **Required Skills** - ServiceNow platform architecture & design - Enterprise architecture frameworks (e.g., TOGAF, Zachman) - Data architecture, core‑data design, database relations - Integration patterns (REST, SOAP, middleware) - Security model implementation (IAM, SSO, role‑based access) - Governance, compliance, configuration management - Program & project management for large‑scale initiatives - Strong verbal and written communication; stakeholder engagement **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Systems, or related field (Master’s preferred). - ServiceNow certifications: Certified System Architect (CSA) or equivalent. - Enterprise Architecture certification (e.g., TOGAF 9) is highly desirable. ---

London, United kingdom

Hybrid

Mid level

16-12-2025

Company Name

NTT DATA Business Solutions

Job Title

ServiceNow Developer

Job Description

**Job Title:** ServiceNow Developer **Role Summary:** Design, develop, and maintain ServiceNow solutions that meet business requirements, collaborating with analysts, stakeholders, and cross‑functional teams. Deliver custom applications, integrations, and automations while ensuring platform stability, performance, and alignment with best practices. **Expectations:** - Minimum 3 years of hands‑on ServiceNow development experience. - Ability to interact directly with client representatives and internal delivery teams. - Adherence to delivery processes, Agile/Scrum ceremonies, and project timelines. - Proactive identification of automation and process‑improvement opportunities. **Key Responsibilities:** - Gather and translate requirements into technical designs and ServiceNow configurations. - Build and customize applications, modules, workflows, UI pages, and scripts (JavaScript, HTML, CSS, Jelly). - Configure and maintain CMDB, Discovery, Service Mapping, and integrations with third‑party data sources. - Create and manage reports, dashboards, and analytics for system monitoring. - Perform platform upgrades, patches, and enhancements following best practices. - Conduct testing, debugging, and troubleshooting to ensure reliability. - Document designs, configurations, and support procedures. - Participate in sprint planning, backlog grooming, daily stand‑ups, and other Agile activities. **Required Skills:** - ServiceNow development (3+ years). - Proficiency in JavaScript, HTML, CSS, Jelly scripting. - Experience with one or more modules: Discovery, Service Mapping, Event Management, Cloud Management, ITSM. - Strong understanding of CMDB, data discovery, and integration techniques. - Ability to produce technical documentation and reports. - Excellent communication and client‑facing skills. - Familiarity with Agile/Scrum methodologies. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (or equivalent professional experience). - ServiceNow Certified Application Developer (mandatory preferred). - Additional ServiceNow certifications (e.g., Certified Implementation Specialist – ITSM, Discovery, or Service Mapping) are advantageous.

London, United kingdom

Hybrid

Junior

16-12-2025

Company Name

NTT DATA Business Solutions

Job Title

ServiceNow Presales Architect

Job Description

**Job Title:** ServiceNow Presales Architect **Role Summary:** Lead the development and execution of go‑to‑market strategies for ServiceNow IT Operations Management (ITOM), IT Service Management (ITSM), and Service Operations. Provide end‑to‑end presales support, design advisory services, and drive revenue growth by partnering with sales, delivery, and ServiceNow experts. **Expectations:** - Define and own ServiceNow GTM approach and service portfolio. - Deliver high‑quality presales artifacts (RFP responses, proposals, designs). - Build strong client relationships and act as trusted advisor throughout the sales cycle. - Enable marketing and sales with thought‑leadership content and competitive insights. - Ensure smooth handover to delivery teams for successful implementation. **Key Responsibilities:** 1. **GTM Strategy & Service Portfolio** – Collaborate with stakeholders to create and communicate market‑focused strategies, value propositions, and service packages for ITOM, ITSM, and Service Operations. 2. **Presales Support** – Lead RFP response development, proposal writing, solution design, effort estimation, and client presentations; facilitate workshops and design‑thinking sessions. 3. **Advisory Services Development** – Design and launch advisory offerings that optimize IT operations, validate roadmaps, and generate new revenue streams. 4. **Marketing & Sales Enablement** – Produce digital content, thought‑leadership pieces, and campaign support; conduct competitor analysis and develop win strategies. 5. **Collaboration & Transition** – Work closely with delivery teams to ensure quality handoff, manage global delivery models, and maintain service standards. **Required Skills:** - Deep expertise in ServiceNow architecture, ITOM, and ITSM. - Proven presales experience with RFPs, proposals, solution design, and client presentations. - Strong commercial acumen and value‑based selling. - Ability to facilitate workshops, design‑thinking sessions, and advisory engagements. - Excellent communication and relationship‑building skills at all organizational levels. - Knowledge of global delivery models (onshore/near‑shore/offshore) and service quality management. - Self‑motivated, independent, and comfortable in a fast‑paced environment. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience). - ServiceNow certifications preferred (e.g., Certified System Administrator, ITSM Implementation Specialist, ITOM Implementation Specialist). - Additional certifications in ITIL, project management, or related areas are a plus.

London, United kingdom

Hybrid

05-01-2026

Company Name

NTT DATA Business Solutions

Job Title

ServiceNow Developer and Team Lead

Job Description

Job Title: ServiceNow Developer and Team Lead Role Summary: Lead the design, development, and deployment of ServiceNow applications while managing and coaching a team of 5–7 consultants. Deliver high‑quality technical solutions, ensure platform stability, and drive continuous process improvement. Expectations: - Deliver end‑to‑end ServiceNow solutions aligned with business requirements. - Guide and develop a high‑performance consulting team, fostering skill growth and achieving utilization targets. - Maintain platform health through upgrades, patches, and best‑practice configurations. Key Responsibilities: - Gather stakeholder requirements and translate them into ServiceNow workspace architectures. - Design, code, and test custom applications, UI pages, workflows, and scripts using JavaScript, HTML, CSS, and Jelly. - Configure and maintain CMDB, Discovery, Service Mapping, Event Management, Cloud Management, ITSM, Notify, and Performance Analytics modules. - Build reports, dashboards, and analytics for performance monitoring. - Perform platform upgrades, patches, and enhancements following ServiceNow best practices. - Conduct thorough testing, debugging, and quality assurance of custom configurations. - Provide technical support, troubleshooting, and knowledge transfer to users and administrators. - Document technical designs, configurations, and processes in a clear, maintainable format. - Lead Agile/Scrum ceremonies (sprint planning, backlog grooming, daily stand‑ups). - Identify and implement automation opportunities to improve business workflows. - Support the ServiceNow Practice Head and deputize as needed. - Manage team recruitment, performance reviews, training plans, and workload allocation. - Ensure compliance with quality standards and delivery commitments. Required Skills: - Minimum 5 years of ServiceNow development experience with proven delivery across multiple ServiceNow products. - Strong proficiency in JavaScript, HTML, CSS, and Jelly. - In‑depth knowledge of ServiceNow modules: Discovery, Service Mapping, Event Management, Cloud Management, ITSM, Notify, Performance Analytics, CMDB. - Experience with ServiceNow integration techniques and third‑party data sources. - Solid troubleshooting, debugging, and problem‑solving abilities. - Excellent communication, stakeholder engagement, and presentation skills. - Demonstrated leadership in team management, mentoring, performance appraisal, and resource planning. - Familiarity with Agile/Scrum methodology and facilitation of Agile ceremonies. - Ability to balance development tasks with supervisory responsibilities and strategic planning. Required Education & Certifications: - Bachelor’s degree in Computer Science, Information Technology, or related field. - ServiceNow Certified Application Developer and/or ServiceNow Certified System Administrator (preferred). - Leadership or project management certification (e.g., PMP, Agile Coach) is a plus.

London, United kingdom

Hybrid

Senior

15-01-2026