Job Specifications
About NTT DATA Business Solutions:
About NTT DATA Business Solutions: NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group, a top 10 global IT services provider headquartered in Tokyo, operating in more than 50 countries. We combine global reach with local intimacy to provide premier professional ServiceNow and SAP services, from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing.
As Global Elite Partner for ServiceNow, we bring an added dimension of expertise and excellence to our suite of services, ensuring comprehensive solutions for our clients' diverse needs.
Our global award-winning SAP practice, differentiated by innovation, is the undisputed leader in SAP S/4HANA, with about 500 SAP HANA clients and more than 300 SAP S/4HANA clients.
Our clients trust our deep experience and proven approaches - all around the world.
Duties/Responsibilities:
Collaborate with stakeholders to gather requirements and translate them into technical solutions within the ServiceNow platform.
Design, develop, and implement ServiceNow applications, modules, and integrations based on business needs.
Customize ServiceNow workflows, forms, UI pages, and scripts using JavaScript, HTML, CSS, and Jelly.
Configure and maintain ServiceNow CMDB, including discovery and integration with third-party data sources.
Develop and maintain ServiceNow reports, dashboards, and analytics to monitor system performance and usage.
Perform ServiceNow platform upgrades, patches, and enhancements in accordance with best practices.
Conduct thorough testing and debugging of ServiceNow configurations and customisations to ensure system stability and reliability.
Provide technical support and troubleshooting assistance to end users and administrators as needed.
Document technical designs, configurations, and processes for knowledge sharing and future reference.
Stay current with ServiceNow best practices, new features, and industry trends to continuously improve system performance and user experience.
Participate in Agile/Scrum ceremonies, such as sprint planning, backlog grooming, and daily stand-ups, to facilitate project coordination and delivery.
Proactively identify opportunities for process improvement and automation within the ServiceNow platform to optimise business workflows and increase efficiency.
Support and deputise for the ServiceNow Practice Head where required.
Supervisory Responsibilities:
Provide guidance, instruction, direction, motivation, and leadership to a team of consultants.
Build, develop, and retain a team of 5-7 consultants, ensuring they work within a unified Digital Core practice.
Manage the team to deliver consulting revenue through generating personal and team utilisation.
Support team members' aspirations by ensuring each has a Personal Training Plan and mentoring them to achieve their goals.
Identify and enable team technical and non-technical training needs.
Set performance objectives, appraise progression, and manage performance in a fair, constructive, and transparent manner.
Ensure the deployment of the right people to the right work and identify and deliver on headcount needs.
Ensure quality work is delivered at all times.
Spearhead and nurture the specific capability of the team, guiding and leading best practices and high standards.
Deliver administrative line management tasks, including holiday approval, sick leave, and WFA applications, in line with company policies.
Required Skills/Abilities:
Minimum of five years ServiceNow development experience with a proven track record of successful delivery across multiple ServiceNow products.
Strong expertise in JavaScript, HTML, CSS, and Jelly, along with experience in ServiceNow modules such as Discovery, Service Mapping, Event Management, Cloud Management, ITSM, Notify, or Performance Analytics.
Strong problem-solving skills and ability to troubleshoot technical issues effectively.
Excellent communication and interpersonal skills for interacting with clients, stakeholders, and team members.
Demonstrated leadership and team management experience, including mentoring, performance management, and resource planning.
Ability to build, motivate, and retain a high-performing team, fostering professional growth and ensuring delivery excellence.
Familiarity with Agile/Scrum methodologies and experience coordinating team activities within an Agile environment.
Capacity to balance technical development responsibilities with supervisory duties, including strategic planning, training, and workforce management.
Benefits
Joining our team comes with a range of enticing benefits designed to support your well-being, career growth, and work-life balance:
Home-Based Contract: Enjoy the flexibility of a home-based contract with occasional travel to NTT Data Business Solutions offices and client sites, allowing you to manage your work environment effectively.
Generous Ho