Project People

About the Company

Project People provides complete talent acquisition and management solutions at a global level whilst maintaining a flexible and localised approach. Founded in 1995 as a specialist information technology and telecommunications recruitment company, we have evolved into a leading provider of global recruitment service programmes.

We work in partnership with 200 of the world's most respected organisations including Fujitsu, Ericsson, Huawei, Three, GSMA, Nokia and many others.

Our key aim is to help businesses meet growth targets through:

* Contingent and permanent resourcing
* Recruitment process outsourcing
* Talent attraction and retention programmes
* Talent technology systems and processes
* Payroll services
* Project based work package assignments

Our talent acquisition and management solutions cover the whole spectrum of acquisition services from consultant, contractor, interim, graduate and permanent recruitment through to recruitment process outsourcing (RPO). Our market-leading RPO model provides our clients with talent acquisition and management services delivering high-quality talent at a significantly reduced cost.

As a client it means we'll always deliver candidates who not only have the skills but also the right work ethic and culture to fit in with your team.

As a candidate it means we can match you with positions which do more than just pay the bills, we'll make sure you're furthering your career in an environment that is right for you.

With offices in 24 countries, our teams recruit for a wide range of industries with particular expertise in IT, telecoms, energy, finance and defence sectors.
To find out how we can help you meet your goals, contact us today on +44 (0) 117 908 7000 or at enquiries@projectpeople.com.

You can also follow us on Twitter, @ProjectPeople, for more updates.

Listed Jobs

Company Name

Project People

Job Title

Customer Communications Specialist - B2C

Job Description

**Job title:** Customer Communications Specialist – B2C **Role Summary:** Drive high-impact, insight‑led customer communications for contract voice, broadband, and PAYG customers. Translate strategy into email, SMS, and app campaigns that nurture retention, cross‑sell, and upsell, while collaborating with creative, data, and legal stakeholders to ensure brand consistency and compliance. **Expactations:** - Deliver compelling content that strengthens brand love and drives measurable engagement. - Manage multiple concurrent campaigns with tight deadlines. - Influence cross‑functional teams and external vendors to achieve creative and performance targets. **Key Responsibilities:** - Lead creative development and delivery of retention, upsell, and cross‑sell communications. - Partner with CVM and Marketing Managers to translate strategy into actionable creative plans. - Collaborate with CVM Insights to monitor performance, extract learnings, and optimise future campaigns. - Draft clear design briefs for the in‑house agency to produce on‑brand, effective creative assets. - Own timelines, approvals, and stakeholder engagement for smooth end‑to‑end delivery. - Coordinate with legal, brand, propositions, and vendor teams to ensure compliance and consistency. **Required Skills:** - B2C customer communications experience in a marketing context. - Strong stakeholder management and influencing ability. - Calm, solution‑focused under pressure with proven multitasking capability. - Highly organised with meticulous attention to detail. - Excellent copywriting and briefing skills, capable of producing engaging, effective content. - Proficiency in AI tools and prompt engineering for copy creation. **Required Education & Certifications:** - Bachelor’s degree in Marketing, Communications, or a related field (or equivalent experience).

Reading, United kingdom

Hybrid

27-11-2025

Company Name

Project People

Job Title

Portfolio Analyst

Job Description

**Job Title** Portfolio Analyst **Role Summary** Analyse and report on portfolio performance to support strategic decision‑making within the Commercial & Portfolio Management Group. Provide accurate, timely reporting, facilitate governance, maintain performance metrics and develop dashboards to translate data into actionable insights. **Expectations** Deliver high‑quality reports under tight deadlines, independently manage objectives, maintain robust stakeholder relationships and champion process improvement. **Key Responsibilities** - Produce accurate, timely portfolio reports for shareholders, Senior Management & Executive Board. - Prepare agendas, record minutes and track actions for governance meetings; ensure follow‑up. - Define and maintain KPIs, milestones and thresholds; monitor performance against targets. - Update project data in IFS and Kivue Perform, ensuring accuracy and completeness. - Design and maintain dashboards and visualisations in Excel, PowerPoint and Power BI. - Resolve reporting, budgeting and data queries in collaboration with Finance, PMG and delivery teams. - Manage SharePoint content, driving documentation and continuous improvement. - Build and sustain professional relationships with stakeholders across the organization. **Required Skills** - Advanced Excel (VLOOKUP/XLOOKUP, PivotTables, advanced formatting). - PowerPoint proficiency for clear, compelling presentations. - Power BI skills for developing dynamic dashboards. - Experience in a PMO, reporting or portfolio management environment. - Strong written and verbal communication; stakeholder‑management capability. - Ability to work independently, own objectives and deliver results under pressure. **Required Education & Certifications** - Bachelor’s degree in business, finance, economics, information systems or related field. - Professional Project Management qualification (e.g., PMP, PRINCE2) preferred but not mandatory. - Knowledge of IFS or other ERP systems is an advantage. **Nice to Have** - Graduate entering project management career. - Telco or infrastructure industry experience. - Understanding of MBNL portfolio structures and inter‑team interaction.

Reading, United kingdom

On site

03-12-2025

Company Name

Project People

Job Title

Health & Safety Incident Response Manager

Job Description

**Job Title:** Health & Safety Incident Response Manager **Role Summary:** Lead and coordinate health and safety incident and issue management across the organization, acting as the primary escalation point and liaison for outsourced service providers. Ensure incidents are triaged, resolved, and reported in line with corporate policies, while driving continuous improvement through governance, analysis, and stakeholder communication. **Expectations:** - Deliver timely, compliant incident response and resolution. - Maintain high‑quality governance and reporting standards. - Provide actionable insights and lessons learned to senior leadership. - Foster effective cross‑functional communication and stakeholder relationships. **Key Responsibilities:** - Coordinate incident management delivered by external providers, ensuring alignment with internal policies and standards. - Serve as first‑line contact for health and safety incidents; triage, respond, and escalate as needed. - Oversee incident governance, including structured reporting, quality assurance, and oversight. - Identify learning opportunities; develop and deliver recommendations for process improvement. - Act as central communication conduit for incident updates, bulletins, and guidance to internal and external audiences. - Support the harmonisation of incident handling into a unified front‑door process. - Produce trend analysis and insights to strengthen governance and strategic decision‑making. - Participate in or lead health and safety working groups, providing subject‑matter expertise. - Lead internal response to major/critical health and safety incidents as Incident Controller. - Contribute to business continuity planning, testing, and activation as required. **Required Skills:** - Deep knowledge of incident management best practices and methodologies. - Strong analytical and data‑driven insight generation for reporting and governance. - Proven problem‑solving abilities with root‑cause analysis expertise. - Continuous‑improvement mindset with ability to translate findings into actionable plans. - Excellent relationship‑building and stakeholder influence skills. - Executive‑level communication and briefing experience. - Balanced decision‑making considering customer, commercial, and technical factors. - (Preferred) Experience managing remote, cross‑functional teams and familiarity with mobile/fixed network safety compliance. **Required Education & Certifications:** - Bachelor’s degree in Occupational Health & Safety, Environmental Science, Engineering, or related field. - Relevant professional safety certification (e.g., NEBOSH, IOSH Managing Safely, CSP). - Certifications or training in incident management, business continuity, or emergency response are advantageous.

Reading, United kingdom

On site

05-01-2026

Company Name

Project People

Job Title

Order Specialist/Demand Analyst

Job Description

**Job Title:** Order Specialist/Demand Analyst **Role Summary:** Process and validate demand requests from third‑party and anchor tenants, manage the Right of First Offer workflow, and serve as the primary customer contact to ensure timely revenue generation and service delivery. **Expectations:** - Achieve established SLAs for application processing and order execution. - Maintain accurate and timely record keeping in the company system. - Deliver consistent, client‑focused communication and relationship building. - Contribute to continuous improvement of demand‑management processes. **Key Responsibilities:** - Receive, review, and decide on third‑party application requests against predefined criteria and SLAs. - Coordinate Right of First Offer approvals with anchor tenants and issue progress reports to internal and external stakeholders. - Handle offer letters, quotes, and purchase orders, ensuring pricing accuracy and compliance. - Process Service Order Requests, verifying scope, budget, and forecast alignment. - Track and justify any rejected demand, escalating to Lead Demand Analyst when necessary. - Maintain shared mailbox activity, providing regular updates to stakeholders. - Collaborate with Acquisition, Build PMs, and Supplier Management teams to support delivery and continuous improvement. - Manage database integrity, change management, and compliance/security requirements. **Required Skills:** - Proficient in data management and program support. - Strong customer‑service orientation and experience handling demanding clients. - Telecom industry knowledge (preferred). - Ability to create and refine processes for continuous improvement. - Intermediate Excel – data analysis, reporting, and dashboard creation. - Familiarity with Evenflow, Omnix, Remedy or similar ticketing/CRM platforms. **Required Education & Certifications:** - Bachelor’s degree in Business, Finance, Information Systems, or a related field (min. 1–2 years relevant experience may substitute). - Professional certifications (e.g., PMP, ITIL, or telecom‑specific credentials) are advantageous but not mandatory.

Theale, United kingdom

On site

12-01-2026