- Company Name
- PRACYVA
- Job Title
- ServiceNow Platform Admin
- Job Description
-
**Job Title:** ServiceNow Platform Administrator / Developer
**Role Summary:**
Administers, configures, and optimizes the ServiceNow platform to ensure high availability, security, and alignment with ITIL‑based service management processes. Works with cross‑functional teams to automate workflows, maintain data integrity, and support continuous improvement in an Agile environment.
**Expectations:**
- 4‑5 + years of hands‑on ServiceNow administration and development.
- Ability to work 2‑3 days per week on‑site (Warwick) for a 3‑month contract.
- SC security clearance or eligibility to obtain it.
- Strong communication and stakeholder training skills.
**Key Responsibilities:**
- Monitor platform health, apply patches/upgrades, and resolve incidents; escalate to ServiceNow support when needed.
- Configure and maintain core modules (Incident, Problem, Change, Service Catalog, CMDB, ITSM, ITOM, TPRM, Service Portal, Scoped Apps).
- Design and develop workflows, forms, UI pages, dashboards, and custom scripts (HTML, CSS, JavaScript, ServiceNow scripting).
- Manage user roles, groups, ACLs, and notification settings.
- Ensure compliance with organizational security policies and ITIL best practices.
- Identify automation opportunities, support Agile/SCRUM delivery, and document technical solutions.
- Provide end‑user training, knowledge‑base updates, and client‑facing consulting as required.
**Required Skills:**
- ServiceNow platform expertise (admin & development) across multiple modules.
- Scripting/markup: JavaScript, HTML, CSS, Glide APIs.
- ITIL process knowledge (CMDB, Incident, Problem, Change).
- Agile/SCRUM methodology experience.
- Workflow design, integration, and performance tuning.
- Strong analytical, problem‑solving, and communication abilities.
**Required Education & Certifications:**
- ServiceNow System Administrator Certification (mandatory).
- ServiceNow Implementation Specialist Certification (preferred).
- ITIL Foundation Certification (highly desirable).
- Relevant degree or equivalent experience in IT, Computer Science, or related field.