- Company Name
- Chelsea Football Club
- Job Title
- Performance Support Operations Lead
- Job Description
-
Job title: Performance Support Operations Lead
Role Summary:
Provide executive and administrative support to the Director of Performance while managing the operational and administrative functions of the Men's Team performance department, including medical processes. Coordinate across departments, maintain budgets, manage medical logistics, and ensure compliance with GDPR and club policies.
Expectations:
- Manage multiple priorities in a fast‑paced, high‑performance environment.
- Maintain confidentiality, professional discretion, and resilience to changing demands.
- Demonstrate proactive problem‑solving, strong attention to detail, and collaborative teamwork.
Key Responsibilities:
- Executive assistance: diary, inbox, travel, document preparation, budgeting, expense processing, and cross‑departmental coordination.
- Onboarding and CPD coordination for performance staff.
- Administration of internal systems: Kitman Labs, Sharepoint, Teamworks, etc.
- Budgeting and financial management: purchase orders, claims, indemnity insurance, special purchases.
- Medical office management: schedule player medical appointments, imaging, surgeries, new signing medicals, travel logistics, and maintain confidential records.
- Manage anti‑doping and whereabouts processes, liaise with medical staff and insurance providers.
- Coordinate with finance, legal, Premier League, FA, and external partners (Fortius, OneWelbeck, Cleveland Clinic, Prime Health).
- Ensure secure storage and GDPR‑compliant handling of men’s first team medical records.
Required Skills:
- Strong organisational and multi‑tasking ability.
- Excellent written and verbal communication skills.
- Proactive, detail‑oriented problem solving.
- Team‑focused, adaptable, resilient under pressure.
- Discretion and professionalism in a high‑performance sports setting.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
- Experience with internal performance systems (Kitman Labs, Sharepoint, Teamworks) preferred.
- Knowledge of medical administration desirable.
Required Education & Certifications:
- Bachelor’s degree or equivalent in business administration, sports management, or related field.
- Professional certification in administration or project management (e.g., PMP, CA) preferred.
- Understanding of GDPR and data protection regulations.
- DBS clearance required.