Orama Solutions

2 Jobs

26 Employees

About the Company

Orama was started in 2016 with a very clear vision. To be the number 1 strategic growth partner to Tier 1 VCs across the globe. To do that, we needed to go on several aggressive growth journeys with early-stage visionary start-ups and help take them all the way to IPO or acquisition through building world class GTM and technical functions.

We did exactly that. Time and time again.

We became noticed, in a big way. We are now the go to GTM team builders for a number of Silicon Valley's biggest funds. As well as several emerging Tier 2/3 funds in EMEA.

We build GTM and technical functions across the US, EMEA, APAC and LATAM. We recruit. We develop. We retain. We help penetrate new regions to increase valuations/revenue streams for Series A-D start-ups, and we continue the journey with them until they hit their "compelling event" goal.

We are technology agnostic. So are the VC's we partner with. That is no coincidence. We simply love scaling start-ups. Our core pillars are:

- GenAI
- Cyber Security
- Cloud and Infrastructure
- Data & Analytics
- Digital/SaaS

We have physical presence in the US and in the UK.

Our champions have built some of the highest profile exits of all time. Our network stems from the early adopters of the MEDDIC ecosystem. We use MEDDIC qualification internally. It is fast paced. And we are ready to help build your GTM function.

Shall we begin?

Listed Jobs

Company Name: Orama Solutions
Job Title: Solutions Engineer
Job Description: **Job Title:** Solutions Engineer **Role Summary:** Technical pre‑sales specialist who collaborates with Account Executives to translate engineering solutions into business value for customers. Provides demos, proof‑of‑value engagements, and technical guidance while gathering product feedback and contributing to internal enablement. **Expectations:** - 2+ years of experience as a Software Engineer, Solutions Engineer, or equivalent technical role. - Demonstrated interest and aptitude for customer‑facing pre‑sales activities. - Ability to work effectively with sales, product, and engineering teams to drive customer adoption of cloud‑native AI tools. **Key Responsibilities:** - Partner with Account Executives to assess customer challenges and articulate tailored solutions. - Design and deliver product demos and proof‑of‑value proofs to illustrate ROI. - Translate complex technical concepts into clear business outcomes for non‑technical stakeholders. - Conduct pre‑sales activities, including solution scoping, security reviews, and cloud architecture suitability. - Gather and relay customer feedback to Product and Engineering to inform roadmap decisions. - Author and update internal enablement materials, playbooks, and knowledge bases. **Required Skills:** - Proficiency with cloud platforms: AWS, GCP, Azure. - Hands‑on experience with Kubernetes, Terraform, CI/CD pipelines, GitHub Actions, and command‑line tooling. - Strong communication and presentation skills; ability to explain technical solutions to diverse audiences. - Curiosity, problem‑solving mindset, and eagerness to grow in a pre‑sales technical role. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). - Industry certifications such as AWS Certified Solutions Architect, GCP Professional Cloud Architect, or Kubernetes Administrator are advantageous but not mandatory.

San francisco, United states

On site

31-12-2025

Company Name: Orama Solutions
Job Title: Escalation Engineer
Job Description: Job Title: Escalation Engineer Role Summary Tier 3 escalation engineer responsible for owning the most complex customer incidents on an enterprise‑grade SaaS security platform. Works at the intersection of customer support, engineering, and product, performing deep technical investigations, coordinating with customers, and translating findings into product improvements. Expectations - Resolve high‑impact escalated cases within defined SLAs. - Demonstrate ownership and accountability for incident lifecycle. - Communicate clearly with customers, engineering, and product teams. - Maintain accurate, actionable documentation and knowledge artifacts. - Deliver timely status updates and insights that influence product road‑maps. Key Responsibilities - Own end‑to‑end management of Tier 3 escalated cases. - Conduct deep technical investigations, including network traces, DevTools, console logs, and diagnostics. - Partner directly with enterprise customers, coordinating remediation and ensuring satisfaction. - Identify and document product defects, root causes, and recommended fixes. - Liaise with engineering to translate customer issues into actionable tickets. - Create and maintain internal documentation, runbooks, and post‑mortems. - Share technical findings and best practices across support, engineering, and product teams. Required Skills - 5+ years of experience in technical support or escalation (Tier 3). - Strong SaaS and cloud troubleshooting expertise. - Proficient in web debugging tools: network capture, browser DevTools, console logs. - Experience with monitoring/diagnostics tools and basic cybersecurity fundamentals. - Ability to read and interpret code in JavaScript, C#, or similar languages. - Excellent communication and customer‑facing skills. - Collaborative mindset with ability to influence cross‑functional teams. Required Education & Certifications - Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). - Certifications such as CompTIA Security+, AWS Certified Solutions Architect, or comparable cloud/security credentials are a plus.