Sky Systems, Inc. (SkySys)

About the Company

SkySys is a technology, engineering consulting and services company that provides Staffing, Managed, and Professional Services for clients globally ranging from 25 to 250,000+ employees. Founded in 2011, our aim is to leverage technology to help clients reach their goals. Our lean and agile organization provides an experienced management team to make sure that projects are delivered on time, budget, and with the right area of expertise.

We help North America based clients build teams Locally & Globally in over 100+ Countries.

Reach out to one of our business consultants at support@myskysys.com to see how SkySys can help achieve your company goals.

Listed Jobs

Company Name

Sky Systems, Inc. (SkySys)

Job Title

Onsite IT Support EUC Engineer - London

Job Description

**Job title**: Onsite EUC Support Engineer **Role summary** Provide technical support for end‑user computing (desktop, laptop, mobile) at a corporate site. Resolve incidents, problems and change‑management requests (IMAC) through ServiceNow, deliver software and hardware deployment via SCCM/Intune, manage peripherals and peripheral networking, and support virtual desktop and AV infrastructure. Deliver high‑quality customer service and maintain SLA adherence. **Expectations** - Resolve tickets within SLA timelines. - Maintain accurate inventory and asset records. - Communicate clearly with end‑users, vendors, and internal teams. - Conduct timely IMAC, OS migrations and upgrades. **Key responsibilities** - Troubleshoot Windows 7/10, macOS, iOS, Android and peripheral issues (printers, copiers, MTR). - Deploy and update OS and applications using SCCM, Microsoft Intune Autopilot and Citrix/Xendesktop. - Manage and secure endpoints with McAfee, Cortex XDR, MFA and Microsoft Office 365. - Support and maintain Microsoft Teams Rooms (MTR) for video conferencing. - Coordinate vendor hardware procurement and replacement. - Handle incident, service‑request and asset‑management tickets via ServiceNow. - Generate and follow up on incident reports, change requests, and root‑cause analyses. - Perform end‑to‑end IMAC, packaging, un‑packaging and asset hand‑over while updating inventory database. - Provide 2BAF and VDI support to internal business partners. - Escalate unresolved issues to vendors or higher‑level support following defined escalation paths. - Work independently and collaborate with Server, Networking and Security teams. **Required skills** - Proven proficiency with Microsoft Intune, SCCM, ServiceNow, Microsoft 365, Windows 10/7, and VDI solutions (Citrix, Azure Cloud PC). - Experience with laptop/mobile device deployment, configuration and troubleshooting (iPhone, iPad, Android). - Basic LAN/WAN connectivity, network cable patching, and peripheral management. - Strong client‑management and communication abilities. - Familiarity with ITIL concepts and IT service management best practices. - Excellent troubleshooting, incident‑management, and escalation techniques. - Ability to work independently and collaboratively in a team environment. **Required education & certifications** - Minimum 1–2 years of IT support experience or equivalent. - Windows Server/Client certification (e.g., MCSA, MCSE) or Microsoft Certified: Modern Desktop Administrator Associate preferred. - ServiceNow ITSM Fundamentals or equivalent. - Basic networking certification (e.g., CompTIA Network+) is a plus.

London, United kingdom

On site

18-11-2025

Company Name

Sky Systems, Inc. (SkySys)

Job Title

IT Desktop Support (1day/week)

Job Description

Job title: IT Desktop Support Technician Role Summary: Provide on‑site, day‑to‑day desktop, peripheral, and small‑network support for an enterprise user base. Resolve hardware and software issues, perform imaging, and assist with conference room equipment maintenance. Work one weekday per week, maintaining high availability and compliance with security and warranty requirements. Expectations: - Deliver efficient, first‑contact resolution for end‑user IT incidents. - Maintain accurate ticket logs and documentation. - Conduct smart‑hand tasks such as device installation, cabling, and small‑scale network device support. - Identify recurring problems, generate preventive actions, and contribute to problem‑management processes. Key Responsibilities: - Install, configure, and troubleshoot desktops, laptops, printers, monitors, keyboards, mice, fax machines, scanners, routers, switches, and firewalls. - Perform OS administration (Windows, macOS, Linux) and basic network configuration (TCP/IP, DNS, DHCP, VPN, RDP). - Image PCs and deploy applications, ensuring alignment with corporate security and compliance. - Resolve Outlook and other software issues, including conference room AV/telephony setups. - Use ticketing systems (ServiceNow, Remedy) to record incidents, solutions, and follow‑ups. - Conduct repeat‑call analysis and implement preventive measures. - Lift and move equipment up to 50 lbs; travel to multiple sites for smart‑hand duties. Required Skills: - 3–5 years of IT infrastructure support experience. - Proficient in desktop hardware repair and peripheral troubleshooting. - Strong understanding of LAN/WAN concepts and small‑network device support. - Knowledge of TCP/IP, DNS, DHCP, VPN, RDP. - Ability to diagnose and resolve end‑user network cabling issues. - Excellent written and verbal communication; customer‑focused. - Self‑directed, results‑oriented, and able to meet deadlines with minimal supervision. Required Education & Certifications: - Associate Degree in Electronics or related field. - CompTIA A+ (required); OEM vendor certifications (Dell, Toshiba, Lenovo, etc.) preferred. - Experience with ticketing tools (ServiceNow, Remedy). ---

Prefecture of casablanca, Morocco

On site

Junior

03-12-2025

Company Name

Sky Systems, Inc. (SkySys)

Job Title

Information Technology Desktop Support

Job Description

Job title: IT Desktop Support Technician Role Summary: Deliver first‑line (L1/L2) technical assistance for desktops, laptops, mobile devices and peripherals, resolving incidents and service requests while maintaining high uptime and user satisfaction. Expactations: Meet service‑level agreements, document solutions, assist with onboarding/offboarding, participate in asset and license management, and collaborate with cross‑functional IT teams to continuously improve service quality. Key Responsibilities: - Provide remote and onsite support for desktop, laptop, mobile, and peripheral hardware and software issues. - Troubleshoot Windows, macOS, Office 365, networking (TCP/IP, DNS, DHCP), and printer connectivity problems. - Use ITSM tools (e.g., ServiceNow, Jira, Freshservice) to log, track, and resolve tickets within SLA timelines. - Install, configure, and maintain operating systems and applications. - Administer Active Directory and Microsoft 365: user account setup, password resets, access control. - Manage endpoint patching, antivirus/EDR monitoring, and system updates. - Escalate complex incidents to higher‑level support and coordinate with vendors when needed. - Document incidents, resolutions, and recurring issues to enhance knowledge base. - Contribute to IT asset inventory, software licensing compliance, and equipment deployment. Required Skills: - Proficient with Windows OS, macOS, Office 365, and basic networking concepts. - Experience with Active Directory and Microsoft 365 administration. - Familiarity with ITSM platforms such as ServiceNow, Freshservice, or similar. - Strong troubleshooting, analytical, and problem‑solving abilities. - Excellent written and verbal communication; customer‑service oriented. - Ability to work independently and collaborate with cross‑functional teams. Required Education & Certifications: - Bachelor’s degree in Computer Science, Information Technology, or related field. - 2–5 years of hands‑on IT support or service desk experience. - Preferred certifications: CompTIA A+, CompTIA Network+, ITIL Foundation.

London, United kingdom

On site

Junior

12-12-2025

Company Name

Sky Systems, Inc. (SkySys)

Job Title

Tech Cloud Lead DevOps

Job Description

**Job Title** Tech Cloud Lead DevOps **Role Summary** Lead the design, implementation, and evolution of Azure cloud infrastructure. Drive DevOps strategy, automate through IaC (Bicep, Terraform, PowerShell), and embed DevSecOps best practices across cross‑functional teams. Own governance, security, and operational excellence while steering complex projects and influencing stakeholders. **Expactations** - Deliver end‑to‑end cloud solutions on Azure within defined timelines. - Champion Agile, CI/CD, and IaC adoption company‑wide. - Manage a high‑performing DevOps team and mentor team members. - Communicate progress and risks to senior leadership. - Maintain bilingual proficiency: French (native) and English (working). **Key Responsibilities** - Plan and prioritize strategic and operational activities for Azure services. - Design and deploy hub‑and‑spoke architectures, manage identity and governance. - Build, test, and release CI/CD pipelines using Azure DevOps and Pipelines. - Create IaC templates (Bicep/Terraform) and migrate legacy automation to Azure DevOps. - Implement cybersecurity controls: IAM, network, and infrastructure hardening. - Conduct technology studies to optimize Azure solutions and support continuous evolution. - Collaborate with data, security, management, and executive teams to align initiatives. - Contribute to strategic projects and define network/application architecture. **Required Skills** - 9–11 years of DevOps experience. - Deep mastery of Azure DevOps, Azure Pipelines, CI/CD concepts. - IaC expertise: Bicep, Terraform, PowerShell; migration planning. - Azure identity, governance, and resource management. - Networking and application architecture design. - Virtualization: VMware, Hyper‑V. - Strong leadership, stakeholder influence, and team management. - Bilingual French (native) / English (working). - Familiarity with Ansible, CLI automation. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Engineering, or related field. - Azure certifications (AZ-400, AZ-204, AZ-303/304) or equivalent. - DevOps certifications (e.g., DevOps Foundation, AWS/Docker) preferred.

Montreal, Canada

Hybrid

Senior

22-12-2025