Selfridges

About the Company

Our business was founded by American entrepreneur Harry Gordon Selfridge in 1909 and is widely regarded as the first and best example of a modern department store.

In 2018, Selfridges was recognised as the Best Department Store in the World for an unprecedented fourth time, and will retain the honour until 2020.

Selfridges has been a leading London retail destination and a UK landmark for over a century, challenging the rules of retail from day one. This award acknowledges that Selfridges has outstanding leadership in delivering extraordinary customer experiences, driven by exceptional business acumen, combined with consistently brave creativity and an unwavering commitment to sustainability.

Selfridges has four stores; in London, Birmingham and Manchester (Trafford Centre, and Exchange Square) all celebrating exciting experiences and new product destination launches. Selfridges also operates an international website that delivers within the UK and to over 130 countries, trading in eight currencies.

Named Best Retailer 2020 at the Positive Luxury Awards
A Best 25 Big Company To Work For 2020 as awarded by The Sunday Times
Voted Best Department Store in the World at the Global Department Store Summits 2010, 2012, 2014, 2018

Listed Jobs

Company Name

Selfridges

Job Title

Assistant Buyer - Luxury Ready to Wear

Job Description

Job Title: Assistant Buyer – Luxury Ready to Wear Role Summary: Support the senior buyer in managing the product lifecycle for luxury ready‑to‑wear concessions and a new destination store. Responsibilities include building brand partnerships, ensuring efficient communication, collaborating with cross‑functional teams, and analyzing performance to inform purchasing decisions. Expectations: Deliver timely, data‑driven input on buying decisions; uphold high standards of operational excellence; act as a reliable liaison for brands and internal stakeholders; maintain a strong focus on profitability and trend relevance. Key Responsibilities: - Assist in overseeing all ready‑to‑wear activities for luxury concessions and the new destination. - Develop and maintain strong relationships with external brands, negotiating terms and processes. - Coordinate with legal, finance, operations, merchandising, marketing, PR, and personal shopping teams. - Monitor in‑season trade and recommend adjustments to the buyer and buying manager. - Support administrative tasks for concessions, special projects, and merchandising initiatives. - Analyse sales data and performance metrics to advise on buying strategy. - Produce trend research and look‑books for relevant product categories. Required Skills: - Deep knowledge of luxury retail product and market dynamics. - Strong analytical and commercial acumen; proficient in Excel. - Excellent communication, influence, and stakeholder management. - Detail‑oriented, organized, and adept at multi‑tasking. - Collaborative mindset with experience working cross‑functionally. - Customer‑focused with a keen sense for emerging fashion trends. Required Education & Certifications: - Bachelor’s degree in Business, Fashion Merchandising, or related field. - Proven buying or merchandising experience within luxury ready‑to‑wear preferred.

London, United kingdom

On site

06-11-2025

Company Name

Selfridges

Job Title

SOC Analyst - Nights

Job Description

Job title: SOC Analyst - Nights Role Summary: Adeptly monitor and analyze CCTV footage, intruder detection, fire and building management systems to identify suspicious or criminal activity. Respond to alarms, coordinate with store security teams to arrest and investigate offenders, and prepare police witness statements with evidence. Engage retail teams and stakeholders to drive ongoing security training, awareness, and continuous improvement. Expactations: Enthusiastic, motivated, and flexible team member capable of working night shifts. Demonstrates a commitment to maintaining SOC standards, compliance with statutory regulations, and proactive incident handling. Key Responsibilities: - Conduct daily CCTV monitoring and review of security footage. - Monitor intruder, fire, and building services alarm systems and respond promptly to activations. - Report and, when necessary, escalate incidents to appropriate authorities. - Collaborate with Loss Prevention and Security Management to investigate internal and external crime and stock loss. - Prepare detailed police witness statements and gather relevant evidence. - Analyze security incidents, identify trends, and recommend improvements. - Support and participate in security training sessions and awareness programs for retail teams and stakeholders. - Maintain thorough documentation of monitoring activities, incident reports, and actions taken. Required Skills: - Strong knowledge of retail security procedures and protocols. - Proficient in operating CCTV systems and alarm monitoring solutions. - Excellent analytical and incident response capabilities. - Effective written and verbal communication for reporting and stakeholder coordination. - Proficient in IT tools and systems used in SOC operations. - Ability to work independently and handle nighttime monitoring demands. - High level of integrity and vigilance in high-security environments. Required Education & Certifications: - Valid CCTV SIA Licence. - Demonstrated understanding of statutory safety regulations and compliance requirements. - Prior experience in retail security procedures recommended.

London, United kingdom

On site

24-11-2025

Company Name

Selfridges

Job Title

Brand Specialist, Bottega Veneta (Accessories)

Job Description

**Job Title:** Brand Specialist – Accessories **Role Summary:** Execute high‑impact brand, sales and service activities for Bottega Veneta accessories, delivering expert product knowledge, exceptional customer experiences and cross‑departmental collaboration to drive sales and maintain retail standards. **Expectations:** - Meet or exceed sales, CRM and NPS targets. - Demonstrate curiosity and adaptability to data‑driven insights. - Serve as a knowledge ambassador, inspiring colleagues and fostering a customer‑centric culture. - Maintain a refined shop‑keeping mindset, ensuring inventory, visual merchandising and brand standards align with Selfridges and Bottega Veneta requirements. **Key Responsibilities:** - Provide personalised, informed product education to customers, enhancing brand affinity and conversion. - Manage complaint resolution, ensuring a calm, solution‑focused approach. - Deliver brand training to team members, cascading new product information, exclusives and market intelligence. - Monitor and report on sales metrics, CRM activity and customer satisfaction scores. - Identify and act on opportunities to improve retail operations, customer service and sales performance. - Enforce health, safety and security protocols, actively contributing to loss prevention. - Replenish and organize stock, uphold Selfridges visual standards and motivate peers to reproduce those standards. - Participate in cross‑departmental projects, transferring service excellence across roles. **Required Skills:** - Strong verbal communication and storytelling ability. - High‑level product knowledge and competitive awareness. - Customer‑service excellence with an aim to build repeat relationships. - Proactive sales orientation and results‑driven mindset. - Team collaboration, coaching, and knowledge sharing. - Flexibility and adaptability to shifting priorities. - Basic proficiency with CRM, sales dashboards and data analysis tools. **Required Education & Certifications:** - Minimum high‑school diploma or equivalent; university degree preferred. - Retail or luxury brand management training is advantageous. - No mandatory certifications required.

London, United kingdom

On site

06-12-2025

Company Name

Selfridges

Job Title

SOC Analyst - Days

Job Description

**Job Title:** SOC Analyst – Days **Role Summary:** Responsible for continuous surveillance and management of security systems within a retail environment. Monitors CCTV, fire, intruder, and building management systems, responds to alarms, documents incidents, and collaborates with loss prevention, security management, and law enforcement to mitigate threats and protect assets, personnel, and visitors. **Expectations:** - Maintain situational awareness 24/7 during assigned shifts. - Respond promptly to alarm activations and incident alerts. - Produce accurate incident reports and evidence documentation for police. - Uphold all statutory regulations and internal SOC standards. - Participate in security training, awareness initiatives, and continuous improvement activities. **Key Responsibilities:** - Continuous CCTV surveillance and analysis of suspicious activity. - Monitoring and initial response to fire, intruder, and building service alarms. - Incident logging, escalation, and coordination with Loss Prevention & Security Management. - Preparation of police witness statements and evidence hand‑over for investigations. - Intercepting escalation calls, determining appropriate response actions. - Ensuring SOC performance metrics and compliance standards are met. - Collaborating with Retail teams to deliver security training and lessons‑learned sessions. **Required Skills:** - Strong analytical and observational abilities. - Clear written and verbal communication skills. - Proficient with computer systems and security-related IT tools. - Ability to work independently, systematically, and under pressure. **Required Education & Certifications:** - CCTV SIA Licence (or equivalent). - Completion of a recognised security training programme (e.g., SIA‑approved). - Relevant retail security experience preferred.

London, United kingdom

On site

19-12-2025