Skills

Leadership Monitoring Social Media Crisis Management Training

Job Specifications

Job Introduction

As Security Operations Centre Manager, you will ensure a highly effective and efficient Security Operations Centre (SOC) that operates 24/7/365, in accordance with the Selfridges SOC Standard Operation Procedures and in alignment with applicable British Standards and Legislation. Providing overall leadership to a large SOC Team of Analysts.

As Security Operations Centre Manager You Will

Manage the day to day monitoring and integration of all key systems including CCTV, alarms, travel, media, social media, building management, fire safety, across all locations
Responsible for the centralised incident reporting and escalation. Responding effectively to incidents and escalations including participating in incident & crisis management, exercises, tests and training, as required by the SBRM
Develop and establish the SOC policy, procedures, standards and measurements, across all key locations and subsidiary control rooms
Lead on innovation by implementing controls and measures that reduce stock loss in all key locations
Recruit and train SOC personnel on appropriate security policy and SOC procedures, embedding and owning a positive culture and awareness, across all locations
Establish solid and collaborative working relationships with Security Managers, LP Managers, Investigations Managers and Financial Crime Managers to collaboratively combat all loss and crime
Build effective relationships with all relevant external parties: Police, National Crime Agency, Crime Prevention agencies and collaborate with other organisations in identifying and sharing good practice
Prepare and control the budget for SOC operations, to ensure delivery of operational excellence
Produce period reporting and analysis for the Senior Business Resilience Manager as required

A Bit About You

A leader, who is naturally pragmatic, enthusiastic and motivational. You are able to ability to influence and inspire change when necessary
Experienced. You have a background in developing and embedding effective security strategies in a retail environment as well as SOC policies and procedures
A great communicator. Able to manage multiple stakeholders, and engage people at every level of our business, influencing change where necessary
Qualified. You have front line SIA licence and CCTV SIA Licence
Naturally pragmatic and solutions orientated. You are calm under pressure and can give clear guidance in times of crisis
Proficient with IT, security systems and other communications
Knowledgeable. You have a fill understanding of compliance with all associate statutory regulations and legislation
An example of our values, a trusted and respected colleague

Selfridges

About the Company

Our business was founded by American entrepreneur Harry Gordon Selfridge in 1909 and is widely regarded as the first and best example of a modern department store. In 2018, Selfridges was recognised as the Best Department Store in the World for an unprecedented fourth time, and will retain the honour until 2020. Selfridges has been a leading London retail destination and a UK landmark for over a century, challenging the rules of retail from day one. This award acknowledges that Selfridges has outstanding leadership in deli... Know more