CXG

About the Company

CXG provides innovative solutions to enhance customer experience and improve the performance of premium and luxury brands. With expertise in the premium and luxury market and over 200 iconic brand partnerships, we support clients throughout their CX journey by providing insights and driving change. Our 4 practices - Customer Insights, Measurement, Consulting & Transformation, and the Academy - offer a comprehensive CX transformation framework.

Founded in China in 2006, CXG has evolved into a global business with 12 offices in 70 countries across 4 continents and a team of over 200 professionals. Our growing network of customer experience experts, including evaluators, learning consultants, and strategic consultants, help brands elevate their experiences to provide a seamless and valuable customer journey.

At CXG, we understand that customer needs are constantly evolving, and our solutions are designed to meet these changing needs. Our research, measurement, training, coaching, and consulting support are united under one proposition, making us a one-stop-shop for all your CX transformation needs. We are CXG.

Listed Jobs

Company Name

CXG

Job Title

Customer Success Manager (Luxury Retail)

Job Description

**Job Title**: Customer Success Manager – Luxury Retail **Role Summary** Own and drive the end‑to‑end success of premium luxury clients, providing white‑glove service, strategic guidance, and commercial impact. Act as the primary liaison between client executives and internal cross‑functional teams to design, propose, and deliver experience‑enhancing projects. **Expectations** - Deliver consistent, measurable business outcomes for luxury and premium brands. - Build and maintain long‑lasting client relationships and deepen portfolio value. - Coordinate internal stakeholders, manage budgets, and guarantee high‑quality deliverables. - Communicate insights and recommendations confidently at executive and board levels. **Key Responsibilities** 1. Partner with luxury brands to understand their CX goals and translate them into actionable strategies. 2. Maintain an active portfolio, offering personalized, high‑value service. 3. Collaborate with global teams to design methodologies, develop solutions, and provide expert advice. 4. Manage accounts: stakeholder alignment, budget oversight, quality assurance, and resource allocation. 5. Lead project lifecycles: proposal creation, execution planning, and delivery execution. 6. Prepare and deliver compelling presentations to C‑level executives and boards. 7. Analyze client data, extract insights, and drive continuous improvement recommendations. **Required Skills** - Bilingual fluency in French & English, written and spoken. - Strong communication: persuasive, diplomatic, and skilled in presentations & proposal writing. - Analytical: data‑driven decision making and insight generation. - Project management: schedule, budget, scope, and stakeholder deliverables. - Leadership: external facilitation of client meetings and internal project ownership. - Consulting mindset: challenge assumptions, ask incisive questions, and propose tailored solutions. - Interpersonal: excellent relationship building and stakeholder management. - Time management: thrive in deadline‑driven, multi‑project environments. **Required Education & Certifications** - Bachelor’s or Master’s degree in Business Administration, Management, or related discipline. - Professional experience in a client‑facing role (B2B) within retail or luxury sectors preferred.

Paris, France

Hybrid

29-12-2025

Company Name

CXG

Job Title

LMS Solution lead

Job Description

**Job title**: LMS Solution Lead **Role Summary**: Lead end‑to‑end development, launch, and commercial success of scalable LMS and SaaS solutions, driving innovation, project execution, and customer adoption in a cross‑functional environment. **Expectations**: - Design and deliver cutting‑edge LMS solutions aligned with client needs. - Manage multiple projects from concept to launch within time and budget constraints. - Serve as the primary technical and commercial liaison for internal teams and external partners. - Drive go‑to‑market strategies, marketing support, and customer success integration. **Key Responsibilities**: 1. **Solution Design & Development** - Collaborate with Solution Owner and EVP to create innovative LMS and AI‑enabled solutions. - Develop realistic business models, use cases, and pricing structures. - Identify and onboard external partners to enhance solution capabilities. 2. **Project Management** - Scope, plan, and execute projects, defining goals, deliverables, timelines, and budgets. - Build and lead project teams, allocating resources and developing team competencies. - Monitor progress, assess risks, and implement mitigation actions. 3. **Technical Expertise & Support** - Act as the technical lead for development teams, ensuring best practices and industry standards. - Stay current on SaaS, AI/ML, and cloud technologies; guide integration and interoperability. 4. **Customer Engagement & Solution Deployment** - Collaborate with CCO and CMO on commercial and go‑to‑market plans. - Support marketing communications, lead generation, and product demos. - Enable Customer Success for onboarding, adoption, and continuous improvement. **Required Skills**: - Agile mindset with strong SaaS, AI/ML, and cloud computing knowledge. - Proven project management (budget, scope, stakeholder communication). - Technical expertise in scalable software architecture and SaaS platforms. - Exceptional communication, presentation, and stakeholder translation. - Cross‑functional collaboration and team leadership. **Required Education & Certifications**: - Master’s degree in Computer Science, Engineering, or related field. - Project Management certification (PMP, Prince2, or equivalent) preferred.

Paris, France

On site

Senior

22-01-2026

Company Name

CXG

Job Title

Freelance Luxury Brand Evaluator in Palm Beach, FL

Job Description

Job Title: Freelance Luxury Brand Evaluator Role Summary: Conduct discreet assessments of luxury retail environments and online experiences for high‑end fashion, beauty, jewelry, and automotive brands. Provide objective, detailed feedback on ambiance, service, product quality, and overall customer journey via online questionnaires and customer‑experience platforms. Expactations: - 18 years or older. - Current customer of premium/luxury brands. - No existing contracts with retail brands (ensures impartiality). - Able to travel to stores or evaluate online with a mobile device. - Willing to purchase items for evaluation when required and comply with reimbursement policy. Key Responsibilities: - Select and schedule assignments that match personal preferences and profile. - Visit luxury stores or conduct online visits, interacting with sales associates or web interfaces. - Observe and document store layout, product displays, staff behavior, and overall ambiance. - Complete and submit structured feedback reports through the CXG platform within specified deadlines. - Maintain confidentiality and adhere to brand evaluation guidelines. - Track and log mission details, including completion time and purchase receipts. Required Skills: - Strong observational and analytical skills. - Excellent written communication and descriptive reporting. - Time management and punctuality. - Detail‑oriented with a passion for customer experience. - Proficiency in using digital platforms and mobile applications. Required Education & Certifications: - No formal education prerequisites. - Must complete the General Certification on the CXG platform to qualify for assignments.

Palm beach, United states

Remote

Senior

13-02-2026

Company Name

CXG

Job Title

Become a Luxury Brand Evaluator - Tampa, FL (Mission-based)

Job Description

Job Title: Luxury Brand Evaluator Role Summary: Independent evaluator tasked with assessing customer experiences within luxury retail and e‑commerce environments. Evaluates service quality, store ambiance, and overall interaction with sales staff to provide actionable feedback for prominent luxury brands. Expectations: - Complete multiple assignments per month, each lasting roughly 20 minutes. - Maintain impartiality; must not be under contract with any retail brand. - Consistently submit accurate, honest reports within specified deadlines. Key Responsibilities: - Select missions that align with personal preference and profile. - Conduct on‑site store visits or online service evaluations, interacting with sales associates where applicable. - Observe and assess store ambiance, product presentation, staff demeanor, and overall customer journey. - Document findings through the platform’s questionnaires, ensuring clarity and completeness. - Manage assignment calendar and certification requirements via the mobile platform. Required Skills: - Attention to detail, strong observational skills. - Self‑discipline; punctual and organized in task management. - Effective verbal and written communication for accurate feedback. - Proficient with mobile and web platforms for mission management and reporting. Required Education & Certifications: - Minimum age 18 years. - No formal education required; current customer of premium/luxury brands preferred. - Completion of the company’s General Certification program to access assignments.

Brandon, United states

Remote

Senior

13-02-2026