CXG

www.cxg.com

3 Jobs

666 Employees

About the Company

CXG provides innovative solutions to enhance customer experience and improve the performance of premium and luxury brands. With expertise in the premium and luxury market and over 200 iconic brand partnerships, we support clients throughout their CX journey by providing insights and driving change. Our 4 practices - Customer Insights, Measurement, Consulting & Transformation, and the Academy - offer a comprehensive CX transformation framework.

Founded in China in 2006, CXG has evolved into a global business with 12 offices in 70 countries across 4 continents and a team of over 200 professionals. Our growing network of customer experience experts, including evaluators, learning consultants, and strategic consultants, help brands elevate their experiences to provide a seamless and valuable customer journey.

At CXG, we understand that customer needs are constantly evolving, and our solutions are designed to meet these changing needs. Our research, measurement, training, coaching, and consulting support are united under one proposition, making us a one-stop-shop for all your CX transformation needs. We are CXG.

Listed Jobs

Company Name: CXG
Job Title: Key Account Manager (Luxury)
Job Description: Job title Key Account Manager (Luxury) Role Summary Lead and grow relationships with premium luxury brands, directing a team of Customer Success Associates while ensuring the delivery of high‑impact projects within budget and on schedule. Expectations Provide strategic guidance to account teams, maintain a “white glove” client experience, and generate measurable business impact for luxury partners. Key Responsibilities - **Team Management** – recruit, onboard, coach, and motivate CSAs/CSMs; set performance goals aligned with company strategy; enforce compliance with policies. - **Customer Success** – manage complex, strategic accounts; serve as the primary point of contact for C‑level executives; deliver value‑add presentations and solutions; resolve day‑to‑day client challenges; design and execute successful collaborations with clear timelines and resources. - **Project Management** – coordinate with global teams to onboard internal contributors; provide clear directives, timelines, and regular progress updates; ensure projects meet deadlines. - **Strategic Alignment** – adapt local execution to the group’s long‑term objectives; expand and retain the evaluator database. Required Skills - Leadership and people management (team coaching, goal setting, performance review) - Client‑facing expertise in luxury retail/B2B; ability to build trust with C‑level stakeholders - Project management (scope, schedule, resources, stakeholder communication) - Analytical mindset with data‑driven decision making - Persuasive written and verbal communication, including presentations and proposal writing - Consulting acumen – challenging briefs, asking probing questions, offering actionable insights - Problem‑solving and conflict resolution - Time‑management and resource prioritization in fast‑paced environments - Fluency in French and English (verbal and written) Required Education & Certifications - Bachelor’s or Master’s degree in Administration, Business, Management, or a related field - Minimum 8 years’ experience in the luxury retail industry handling accounts, with proven client‑facing and team‑management experience.

Company Name: CXG
Job Title: Customer Success Manager (Luxury Retail)
Job Description: **Job Title**: Customer Success Manager – Luxury Retail **Role Summary** Own and drive the end‑to‑end success of premium luxury clients, providing white‑glove service, strategic guidance, and commercial impact. Act as the primary liaison between client executives and internal cross‑functional teams to design, propose, and deliver experience‑enhancing projects. **Expectations** - Deliver consistent, measurable business outcomes for luxury and premium brands. - Build and maintain long‑lasting client relationships and deepen portfolio value. - Coordinate internal stakeholders, manage budgets, and guarantee high‑quality deliverables. - Communicate insights and recommendations confidently at executive and board levels. **Key Responsibilities** 1. Partner with luxury brands to understand their CX goals and translate them into actionable strategies. 2. Maintain an active portfolio, offering personalized, high‑value service. 3. Collaborate with global teams to design methodologies, develop solutions, and provide expert advice. 4. Manage accounts: stakeholder alignment, budget oversight, quality assurance, and resource allocation. 5. Lead project lifecycles: proposal creation, execution planning, and delivery execution. 6. Prepare and deliver compelling presentations to C‑level executives and boards. 7. Analyze client data, extract insights, and drive continuous improvement recommendations. **Required Skills** - Bilingual fluency in French & English, written and spoken. - Strong communication: persuasive, diplomatic, and skilled in presentations & proposal writing. - Analytical: data‑driven decision making and insight generation. - Project management: schedule, budget, scope, and stakeholder deliverables. - Leadership: external facilitation of client meetings and internal project ownership. - Consulting mindset: challenge assumptions, ask incisive questions, and propose tailored solutions. - Interpersonal: excellent relationship building and stakeholder management. - Time management: thrive in deadline‑driven, multi‑project environments. **Required Education & Certifications** - Bachelor’s or Master’s degree in Business Administration, Management, or related discipline. - Professional experience in a client‑facing role (B2B) within retail or luxury sectors preferred.

Paris, France

Hybrid

29-12-2025

Company Name: CXG
Job Title: LMS Solution lead
Job Description: **Job title**: LMS Solution Lead **Role Summary**: Lead end‑to‑end development, launch, and commercial success of scalable LMS and SaaS solutions, driving innovation, project execution, and customer adoption in a cross‑functional environment. **Expectations**: - Design and deliver cutting‑edge LMS solutions aligned with client needs. - Manage multiple projects from concept to launch within time and budget constraints. - Serve as the primary technical and commercial liaison for internal teams and external partners. - Drive go‑to‑market strategies, marketing support, and customer success integration. **Key Responsibilities**: 1. **Solution Design & Development** - Collaborate with Solution Owner and EVP to create innovative LMS and AI‑enabled solutions. - Develop realistic business models, use cases, and pricing structures. - Identify and onboard external partners to enhance solution capabilities. 2. **Project Management** - Scope, plan, and execute projects, defining goals, deliverables, timelines, and budgets. - Build and lead project teams, allocating resources and developing team competencies. - Monitor progress, assess risks, and implement mitigation actions. 3. **Technical Expertise & Support** - Act as the technical lead for development teams, ensuring best practices and industry standards. - Stay current on SaaS, AI/ML, and cloud technologies; guide integration and interoperability. 4. **Customer Engagement & Solution Deployment** - Collaborate with CCO and CMO on commercial and go‑to‑market plans. - Support marketing communications, lead generation, and product demos. - Enable Customer Success for onboarding, adoption, and continuous improvement. **Required Skills**: - Agile mindset with strong SaaS, AI/ML, and cloud computing knowledge. - Proven project management (budget, scope, stakeholder communication). - Technical expertise in scalable software architecture and SaaS platforms. - Exceptional communication, presentation, and stakeholder translation. - Cross‑functional collaboration and team leadership. **Required Education & Certifications**: - Master’s degree in Computer Science, Engineering, or related field. - Project Management certification (PMP, Prince2, or equivalent) preferred.