Universal Medica Group

About the Company

Universal Medica Group has been supporting the healthcare stakeholders for more than 20 years by delivering innovative personalised solutions and quality medical content to enhance patient well-being and safety.

Universal Medica Group provides 5 areas of expertise:

- COMPLIANCE: Universal Medica offers consulting, support, and digital solutions to healthcare stakeholders in the outsourcing of vigilance, medical information, and quality management activities.
- TRAINING: Europharma meets the training needs of Healthcare professionals with turnkey and customized solutions.
- HEALTHCARE DIGITAL MEDIA AGENCY: Cherry provides medical content and offer multichannel communications for healthcare professionals, patients, and the general public.
- MEDICAL EDUCATION: MedflixS is an integrated management platform for medical events (congresses, Continuing Medical Education, Meetings, advisory boards...).
- PATIENT CENTRICITY SOLUTIONS: Santé sur le Net and its 21 associated therapeutic area specific websites provide medical content and services with high added scientific value for patients and the general public.

Listed Jobs

Company Name

Universal Medica Group

Job Title

CDI - IM Operator – M / W (H/F)

Job Description

Job title: CDI - IM Operator – M / W (H/F) Role Summary: Provide front‑line scientific and medical information support to healthcare professionals and patients. Manage inquiries via telephone, email, fax, and post, ensuring adherence to regulatory and laboratory guidelines. Coordinate request handling, maintain traceability, and facilitate escalation to specialists. Identify and report pharmacovigilance and product complaint cases. Participate in crisis management efforts and inform management of any activity‑impacting information. Expactations: - Deliver accurate, guideline‑compliant medical information about health products. - Act as first‑line responder to healthcare professional and patient inquiries. - Monitor and document all contacts in designated databases. - Escalate non‑expertise questions to appropriate specialists. - Detect and report pharmacovigilance events and product complaints. - Communicate critical information to managers promptly. - Support crisis management activities including call handling, email response, and reporting. Key Responsibilities: - Receive and assess inbound requests (telephone, e‑mail, fax, post). - Document all interactions and update records in the designated database. - Respond to inquiries following company and regulatory protocols. - Transfer specialized requests to the relevant department or specialist. - Identify potential pharmacovigilance signals and notify the appropriate teams. - Alert management of any information that could directly or indirectly affect operations. - Participate in crisis management by logging calls, dispatching email communications, and compiling activity reports. Required Skills: - Full proficiency in Dutch (scientific context). - Conversational proficiency in English. - Scientific background in Life Sciences or related field. - Strong telephone communication experience. - Highly organized, meticulous, and detail‑oriented. - Ability to work effectively under pressure. - Excellent interpersonal and communication abilities. - Team‑orientated with a strong sense of service. Required Education & Certifications: - Minimum of a bachelor’s degree in Life Sciences, Pharmacy, Medicine, or a closely related scientific discipline. - Valid certification or training in pharmacovigilance or related regulatory compliance is preferred.

St.-cloud, France

On site

03-03-2026