CDI - IM Operator – M / W (H/F)

Skills

Job Specifications

Since 2001, Universal Medica Group has become a trusted partner for healthcare professionals in France and Europe. We deliver innovative advice, solutions, and services that add value for patients and healthcare providers.

Our teams demonstrate professionalism and responsiveness, providing support to clients worldwide.

Missions

Deliver scientific and medical information regarding health products to healthcare professionals and patients in accordance with current regulatory guidelines and in strict adherence to the Laboratory's recommendations.

Receive first and second-level requests from Healthcare Professionals and Patients (incoming contacts: telephone, e-mail, fax, post, etc.), during working hours

Ensure the traceability of requests received using designated databases, as well as documentary updates

Respond to requests according to client guidelines

Transfer requests to the appropriate specialists when they fall outside the area of expertise

Detect pharmacovigilance and product complaint cases and notify the concerned services

Alert managers of any information having a direct or indirect impact on the activity

Participate in Crisis Management (answering calls, sending mail, activity reports)

You will benefit from a training programme tailored to your profile and responsibilities, as well as daily support from experienced operators.

Profil

Full proficiency in scientific Dutch

Conversational English?

Scientific training in Life sciences or previous experience in close contact with Health Care professionals.

Experience in telephone communication

Rigorous, Organised

Responsive and able to work under pressure

Strong interpersonal/communication skills

Sense of service and team spirit

Salary

Salary is determined based on your profile, as part of an attractive package.

If you identify with this profile and wish to begin a dynamic career within a human sized company that values its employees, we encourage you to apply for this position.

Diversity is a source of enrichment, social balance and complementarity. Our job offers are therefore open to everyone without restriction !?

Ref : C100O97184

About the Company

Universal Medica Group has been supporting the healthcare stakeholders for more than 20 years by delivering innovative personalised solutions and quality medical content to enhance patient well-being and safety. Universal Medica Group provides 5 areas of expertise: - COMPLIANCE: Universal Medica offers consulting, support, and digital solutions to healthcare stakeholders in the outsourcing of vigilance, medical information, and quality management activities. - TRAINING: Europharma meets the training needs of Healthcare... Know more

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