Microsoft Desktop Support Engineer – 2nd Line

Skills

Job Specifications

Based onsite in London City, Monday to Friday

12-month fixed-term contract - with a strong chance of going permanent

We're looking for a proactive Desktop Support Engineer to join our growing IT team. You'll play a key role in delivering 1st and 2nd line support across a Windows-based environment, with strong exposure to Microsoft 365, Azure AD, Intune, and Active Directory.

Key Responsibilities

Provide 1st and 2nd line support for users across hardware, software, and network issues
Set up and manage Windows 10/11 devices using Intune and Autopilot
Support user account management via Azure AD and Active Directory
Troubleshoot issues with Office 365, VPN, MFA, and conditional access
Assist with device compliance, patching, and general IT security upkeep
Maintain technical documentation and contribute to knowledge base articles
Support onboarding/offboarding processes and user provisioning

About You

2+ years' experience in a similar Desktop Support / IT Support role
Strong experience with Microsoft technologies: Windows 10/11, Azure AD, Active Directory, Intune (MDM)
Exposure to cloud services (Azure or AWS) is a plus
Familiar with tools like Defender, Mimecast, or Crowdstrike
Excellent communication and problem-solving skills
Comfortable working in fast-paced, multi-site environments

Apply now for immediate consideration.

About the Company

Investing in + Transforming the Technology Talent Industry. Our mission is to pioneer workforce solutions as trusted advisors to our clients, uncover people challenges and provide effective and sustainable workforce solutions. Our business model is made up of two core divisions, giving our clients high levels of specialism: Residency - Residency is a new-era Digital Capability Partner (SME) with a mission to help public sector bodies better support UK citizens through the rapid digitalisation of critical products and serv... Know more

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