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First Soft Solutions LLC
Cloud Infrastructure management (L2- L3 Desktop Support)

Cloud Infrastructure management (L2- L3 Desktop Support)

On site

Jersey city, United states

Full Time

10-09-2025

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Job Specifications

We are actively hiring for Cloud Infrastructure management (L2 - L3 Desktop Support)

Location: Jersey City, NJ (Onsite)

Responsibilities

Advanced Troubleshooting: Investigate the root cause of complex problems that L1 support cannot resolve.

Hardware & Software Solutions: Perform in-depth fixes, including hardware repairs or component replacement, and manage complex software installations.

System Configuration: Handle more intricate system and network configurations.

Manage and monitor cloud infrastructure for performance and availability.
Troubleshoot incidents, escalate critical issues to appropriate support teams.
Perform system patching, upgrades, and routine maintenance activities.
Implement automation for repetitive tasks using scripting and cloud tools.
Collaborate with engineering teams to optimize system reliability and scalability.

About the Company

When you hire First Soft Solutions, you're hiring a strategic technology consulting partner committed to helping you meet your unique business and technology objectives on time, on budget and with an optimal experience. We apply the expertise of our global community of technology experts, an unmatched portfolio of proven solutions, flexible delivery and a laser focus on the Microsoft enterprise platform to help you increase revenue, reduce costs and reinvest in innovation for competitive advantage. And we bring unique connec... Know more