Job Specifications
About RoomPriceGenie
Founded in 2017, RoomPriceGenie is dedicated to helping hoteliers around the globe achieve optimal pricing. We understand that many small hotels face challenges with digitalization, making their operations increasingly complex and often resulting in lost revenue. This is where we come in!
We have developed a powerful solution that enables hotels to set the right prices in just seconds. Our state-of-the-art algorithm analyzes both internal hotel data and market trends to recommend pricing strategies that enhance revenue and improve booking rates.
With customers spanning the globe--from the USA and Canada to Iceland, South Africa, China, Slovenia, Italy, and the UK--RoomPriceGenie has made a meaningful impact in the hospitality industry, and our clients love the results.
Now, we are excited to expand our customer base and spread the word about how we can support hoteliers in optimizing their pricing strategies. We invite you to join us on this journey! We actively encourage applications from candidates with diverse backgrounds to enrich our team and drive innovation.
Your Role
As the Product Manager for Customer Journey at RoomPriceGenie, you will own and optimize the customer experience across the entire journey, from lead generation to onboarding, retention, and upselling. Your mission is to ensure that customers see value at every step, driving engagement, satisfaction, and long-term growth. You will work closely with cross-functional teams to deliver and execute a strategy that aligns with our product pillars: easy to use, transparent, and efficient.
Key Responsibilities:
Shape the customer journey strategy
Own the vision, roadmap, and KPIs, prioritising initiatives by impact and clearly communicating the why and how.
Discovery
Continuously drive discovery through customer research data analysis and market insights to uncover unmet needs and opportunities.
Drive the Journey End-to-End
Acquisition & Conversion: Optimize funnels to increase trial-to-paid conversion and reduce drop-off.
Onboarding: Design onboarding experiences that minimize friction and accelerate early value realization.
Retention: Identify opportunities to boost engagement and reduce churn, while enhancing support through AI-driven features like Genie AI Assistant.
Upsell & Growth: Build experiences that identify and surface upsell opportunities.
Collaboration across
Partner with engineers, designers, and researchers to define, validate, and deliver the strategy.
Work closely with commercial teams to ensure product signals align with upsell and revenue growth initiatives.
Align across sales, Customer Success, support, and Leadership to ensure the customer journey is consistent and scalable.
Your Profile
Proven experience as a Senior Product Manager, ideally in SaaS or customer-focused products.
A user-centric mindset with the ability to design intuitive experiences that deliver measurable results. Experience in conducting user interviews and gathering insights to enhance the customer experience.
Deep understanding of customer journeys and lifecycle management, including onboarding, retention, and upselling.
You thrive on enabling cross-functional teams to build outstanding products by fostering collaboration, providing clarity, and removing obstacles.
Excellent analytical skills to derive insights from tools like Posthog, logs, and health reports.
Strong collaboration and communication skills to align stakeholders and cross-functional teams.
Experience with subscription models, customer success tools, and upselling strategies.
Nice to Have
Technical Skills: Familiarity with integrating AI tools into customer workflows.
Soft Skills:
Strong problem-solving and critical-thinking skills to address challenges at every stage of the customer journey.
A proactive and collaborative approach to working with support and success teams to improve outcomes.
Please note: you can expect to hear back from us regarding your application starting from September 22nd.
What we offer at RoomPriceGenie
At RoomPriceGenie, we don't just offer jobs; we offer an adventure! Join us in an exciting startup atmosphere where you can grow your career while changing the world for tens of thousands of independent hoteliers. Our global and diverse team is fueled by passion and a shared mission. We thrive in a culture that's all about transparency, respect, and making a real impact together.
Here's what you can expect when you become part of our Genie family:
Hybrid Office Model: Work your way! Whether you're a remote work ninja , love the hustle of the office , or enjoy a mix of both, we empower you to choose the setup that suits you best.
One Team, One Vision, One Goal: We're in this together! Our Genies are laser-focused on our mission, collaborating to make magic happen. It's no wonder we score a stellar 9.3 from our team members!
Epic Team Gatherings: Every year, we bring our global crew together for a week of netwo
About the Company
Revenue you can count on! RoomPriceGenie is the easiest way to ensure that your rooms are priced right, every night. Purpose-built for the independent hotelier, RoomPriceGenie is fast to implement, intuitive to use, simple to understand and completely transparent. Choose to be hands-off, letting the platform act as an always-on pricing manager, or, jump in and control your price manually. Either way, RoomPriceGenie will save you time checking your rates against your competitive set and ensure that you never leave money on th...
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