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Infoplus Technologies UK Limited
IT Service Delivery Director

IT Service Delivery Director

On site

Leeds, United kingdom

Freelance

11-09-2025

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Skills

Leadership ServiceNow Azure AWS Team Leadership Project Management Agile

Job Specifications

Role: IT Service Delivery Director

Location: Leeds, UK (Hybrid)

Type: Contract Position

Please find below JD:

End-to-end ownership of IT service operations, infrastructure modernization, and continuous improvement initiatives. Collaborate with cross-functional teams and senior stakeholders to align IT services with business goals, enhance automation, and ensure operational continuity. Service Delivery Management, ability to create and lead high-performing teams, cultivate executive-level client relationships, and deliver consistent value to enterprise customers. Deep understanding of ITIL frameworks, cloud infrastructure (Azure/AWS), CSAT and ITSM platforms.

Key Responsibilities:

* Technical Operations

* IT Service Transformation & Strategy,

* Strategic IT Roadmap,

* Leadership & Deputizing,

* Project Management,

* Net Promoter/CSAT Score,

* XLA (Experience Level Agreement,

* ServiceNow & Automation,

* Team Leadership & Development,

* Escalation Management,

* Agile & Project Delivery Practices,

* IT Governance & Compliance, Vendor Management

Additional details:

-Develop and implement service delivery strategies aligned with client.

-Lead cross-functional teams to ensure high quality service delivery.

- Promote a culture of continuous improvement and client-centric service.

-Oversee day-to-day service delivery operations including planning, execution, and evaluation.

-Ensure compliance with contractual obligations, regulatory standards, and internal policies.

-Monitor KPIs and service metrics to assess performance and drive improvements.

-Client Stakeholder Engagement

-Program Management

About the Company

Infoplus Technologies UK Limited is a global IT services company focusing on Enterprise solutions and integration services consulting (SAP/Oracle), MRO Master Data Management, software development, product solutions for education segment, and IT consulting services offering outsourcing solutions to enterprises worldwide. Since inception in 2000, Infoplus has focused on a principle to maximize output for its clients and partners through cost-savings, enhanced productivity and quality. Headquartered in the United Kingdom, we... Know more