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CRM Administrator

CRM Administrator

Hybrid

Los angeles, United states

$ 95 /hour

Mid level

Freelance

11-09-2025

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Skills

Communication Problem Solving Slack Jira Salesforce Google Workspace Zendesk Problem-solving Customer Service CRM Attention to detail

Job Specifications

My name is Gaurav, and I am with The Judge Group, a Technology, Talent & Learning Solutions company based in Wayne, PA. I came across your resume online and would like to know if you are interested in pursuing a position as a Applications Administrator III.

Title: Applications Administrator III

Location: Los Angeles, CA - Hybrid Onsite (3 days/week in office)

Duration: 3 months with possibility of extension

Required Qualifications:

5 years of CRM Application Administration experience (Zendesk, Salesforce, Intercom, etc)
Deep expertise in customer service technology platforms, including CRM, CMS, Knowledge Management, and QA systems. (Experience with Zendesk, Guru, and Stella is a plus.)
Bachelor's degree in a related field, or equivalent professional experience.
Skilled in best practices for configuration, automation, and reporting within customer service platforms.
Direct experience leading a CRM migration program from planning through implementation.
Exceptional problem-solving skills with strong attention to detail.
Highly collaborative, with excellent communication skills for working across cross-functional teams.
Solid understanding of global data security and compliance standards.

Desired Qualifications or Experience:

Programing experience
Experience with Slack Workflows
ITIL Framework

Must Have Skills:

a collaborative team member
administrator of the CRM
Analytical Problem Solving
Certifications: Zendesk Administrator
Intercom

Nice To Have Skills:

Certifications in ITIL
Experience with platforms like; Google Workspace, Jira and Slack.

About the Company

The Judge Group is an international leader in business technology consulting, talent solutions, and learning and development. With over 30 locations across the U.S., Canada & India, Judge is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government, aerospace & defense, manufacturing, and technology & telecommunications. Judge has always been committed to doing what's right ... Know more