Job Specifications
Job Summary
The IT Service Delivery Specialist provides Tier 1 and 2 technical support to local and remote users across North America. This hands-on role is part of a global IT Service Delivery team, responsible for resolving hardware, software, and network issues while ensuring high levels of customer satisfaction and compliance with regulatory standards (HIPAA, SOX, GDPR). The role supports corporate, manufacturing, R&D, and field teams, contributing to continuous improvement of IT services and secure endpoint management in a highly regulated healthcare technology environment.
Responsibilities
Deliver timely technical support for desktops, laptops, mobile devices (iOS, Android), software, and network systems
Troubleshoot and resolve hardware, software, and connectivity issues; escalate complex problems as needed
Maintain detailed records in the IT helpdesk system (ServiceNow)
Support end-user onboarding/offboarding processes including hardware and access provisioning
Ensure IT compliance with HIPAA, SOX404, GDPR, and other regulatory standards
Collaborate with IT, Cybersecurity, and Systems teams to improve tools, technologies, and user experience
Identify and communicate recurring issues and opportunities for service improvement
Contribute to knowledge base articles and promote user self-service
Maintain vendor and end-user relationships to ensure service quality
Assist in execution of IT projects and tactical initiatives
Qualifications
1+ years of hands-on Service Desk or technical support experience
Proficient in Windows and Mac OS installation and troubleshooting
Experience with mobile device management (iOS, Android, AirWatch)
Familiarity with endpoint management tools (e.g., SCCM, AirWatch)
Working knowledge of wired/wireless network troubleshooting
ITIL v3 or ITIL Certification
ServiceNow Certification
Other technical certifications (CompTIA A+, MCSA, Azure, VMware, Apple)
Understanding of secure endpoint management and identity/access controls
About the Company
Life Sciences Affects Us All.
At Meet, we champion the people who work in Life Sciences, share the purpose of the companies who innovate in it and create the teams that drive the future of global health.
With companies looking to find the best talent to move forward and life sciences professionals eager to hear about the opportunities to give them a career they want - Meet listens, engages and understands you. Making your experience with us a memorable one.
At Meet, we offer dynamic recruitment and talent solutions ...
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