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ServiceNow ITSM Solutions Architect

ServiceNow ITSM Solutions Architect

On site

Sunnyvale, United states

Freelance

11-09-2025

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Skills

ServiceNow Change Management

Job Specifications

ServiceNow ITSM Solutions Architect (Conversational & Agentic AI Enablement)

Sunnyvale, CA | Onsite | 6+ Months Contract-to-Hire

We're seeking a ServiceNow ITSM Solutions Architect to drive AI-powered transformation. This role will focus on optimizing Moveworks conversational AI, enabling Predictive Intelligence & Now Assist, and building a future-ready ITSM platform that enhances employee productivity and experience.

What You'll Do:

Architect ITSM solutions, scoped apps & platform upgrades

Define & execute feature roadmaps, adoption, and POCs

Partner with stakeholders to deliver measurable business outcomes

What We're Looking For:

10+ yrs ServiceNow ITSM solutioning & delivery

Hands-on expertise in AI integration & platform optimization

Strong skills in stakeholder engagement & change management

About the Company

eTeam was formed in 1999 with the goal of becoming the supplier of choice for clients, employees and contingent workers. Today, we're one of the fastest-growing companies in New Jersey and ranked as one of the best companies to work for by Staffing Industry Analysts and New Jersey Business. We're also an honored member of Deloitte's Technology Fast 50. eTeam provides high-volume staffing, SOW and pay rolling services to structured contingent workforce programs and projects across the U.S., Canada and India. We also offer ... Know more