Job Specifications
Job Description
Who we are
We help consumers shop smarter. Our ambition is to revolutionize the way people shop, empowering them to find what they need, make informed purchasing decisions, and save money.
Joko is a tech company founded in Paris. Our team of over 50 talents is international and spread across offices in Paris, Barcelona and New York, or working remotely.
As a certified B Corporation, we are committed to making a difference in the lives of the communities we serve, including the 4 million consumers already using Joko to save money every day at over 7,000 merchants.
Over the years, we have quickly expanded our value proposition to enable consumers to make smarter shopping decisions through many features: cash back, buy now and pay later, automatic coupons, price drop alerts, carbon footprint tracking, and more. Today, we are dedicating significant resources to developing an AI-powered assistant that helps users find the right product based on their criteria for price, quality, or environmental impact from the global e-commerce catalog.
After reaching profitability in our core market, we are now expanding internationally with a primary focus on the US.
It's still day 1; come build the future of shopping with us!
Our team / why this role
At Joko, the B2B team is the growth engine: we expand Joko's merchant network and deliver unbeatable deals to our users.
We Operate Across Three Business Lines With One Mission
Online team: Account Managers are in charge of growing and managing our portfolio of e-commerce partners, directly with e-merchants or through our relationship with affiliate marketing platforms.
Card-Linked : our Sales team is in charge of signing Enterprise deals with top-tier retailers with physical stores, and Account Managers are in charge of growing long-lasting partnerships.
Gift Cards, our newest rocket, Account Managers are in charge of growing and managing the portfolio of brands and retailers, through relations with providers and in direct relationships with merchants.
You'll join the Gift Cards team, already a massive business line, grown x10 in the last year, yet it still feels like day one. Complex flows, huge stakes, and endless growth ahead. This is your chance to join a high-energy small team where you'll learn fast, take ownership, and directly shape one of Joko's fastest-growing business lines.
What you will do
As a Gift Cards Associate, you will report directly to the Lead of the business line and sit at the crossroads of strategy, operations, and partnerships.
One day, you'll be negotiating rates with top providers; the next, you'll be working with Product to improve the user journey, with Marketing to boost visibility, or with Data & Operations to streamline processes and ensure flawless execution.
This is a 360deg role with massive impact, where you'll play a key part in scaling our Gift Cards business in both the US and France.
Your mission: make Joko's Gift Cards the smoothest and most secure experience in the market.
Your responsibilities
Your Mission Will Be To Ensure That The Gift Cards Business Line Is Growing As Fast And Sustainably As Possible. Some Exciting Projects You Will Be Working On Include
Building scalable operations: set up and continuously improve processes, leveraging automation and AI tools to keep execution efficient and robust
Driving US expansion: adapt partnerships, processes, and operations to the specific needs of the US market
Spotting growth opportunities: proactively identify innovations, test new ideas, and help Joko stay ahead of the curve
Managing key partnerships: build and grow relationships with top gift card providers to secure the best rates, service, and offers for our users
Shaping the product : collaborate with Product to influence the roadmap, optimize the user journey, and turn customer insights into impactful features
Ensuring flawless payments: work with payment providers to maximize acceptance rates and guarantee smooth, reliable transactions at scale.
Preventing fraud: set up monitoring, controls, and innovative safeguards to keep the platform secure.
Boosting visibility: collaborate with Marketing, Care, and other teams to launch high-impact campaigns and deliver the smoothest experience for every user.
Who we're looking for
Languages: Fluent in French and English, written and spoken
Preferred experience: You have at least 3-5 years of experience in a fast-growing environment, ideally in Operations or Business roles. Previous experience in e-commerce is a plus
Education: You have graduated from a top-tier business or engineering school
Mindset: You have an entrepreneurial mindset, you like challenges, you welcome feedback, and you love constantly learning and getting better. You're proactive, innovative, and not afraid to experiment to foster growth. You have a strong capacity for adaptation, organization, and autonomy. You always go the extra mile
Efficiency: You are obsessed with efficiency a