Job Specifications
We Are
Due North manufactures high-quality refrigerated and frozen food merchandisers under the Minus Forty(r) & QBD brands. We offer innovative merchandising and business products, serving customers across North America and Europe. Our diverse range of commercial refrigeration units and customization capabilities have earned trust among ice cream vendors, frozen food merchants, and major food industry corporations. With over 30 years of experience, we are committed to customer success.
Your Opportunity
The purpose of this position is to provide IT support and services to Due North's locations across Brampton, Georgetown and Milton.
Please note this is an onsite position
Main Duties & Responsibilities
Diagnosing and resolving IT issues (Hardware, Software, Peripheral, Network, etc.)
Performing necessary maintenance, monitoring, and repair of hardware such as laptops, tablets, desktops, switches, servers, printers, etc.
Assist with the full hardware, application and asset management lifecycle (procurement, deployment, maintenance, tracking, documenting, retirement, etc.).
Directly support Due North's ERP, identifying, escalating and/or triaging to expedite the resolution of issues experienced by end users
Effectively communicate electronically and in person with users needing technical support
Assist in constantly looking for opportunities to improve our processes and procedures, enhance our communications and the quality of our products, customer service and our life at work, including ways to eliminate processes that waste time or have no value, and then report these opportunities to your manager.
Active participation in the researching of best practices to maintain profitability, fulfill requirements and gain the best value from our IT systems
Assist in developing and implementing plans to protect Due North's computer systems from viruses, spyware, software piracy, and unauthorized access and usage
Assist in developing, implementing/maintaining a plan for disaster recovery of Due North's infrastructure
Assist with account setup and password changes, following-up on reported problems and helping users with how to use the system (users should go to their managers for assistance first)
Other duties related to special assignments or projects as required
You Have
Diploma in Information Technology, Computer Science, or a related field, or equivalent experience is
IT specific certifications are an asset (ITIL, CSSP, A+, Security+, Network+, M365 Fundamentals, etc.)
A valid driver's license and have access to a vehicle