Job Specifications
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We are Camunda - where your work will have real impact! Picture yourself at a company where your work isn't just another task on a list, but a key driver of transformation for hundreds of organizations. Your work will directly shape how hundreds of enterprises like Atlassian, NASA, and Goldman Sachs - orchestrate their most critical processes to drive digital transformation.
In 2024, we crossed the $100 million mark in ARR - an incredible milestone in our growth story. We've been named in GP Bullhound's 2024 Top 100 Next Unicorn list, we've earned Flexa's stamp as a truly flexible workplace, and we proudly hold Great Place to Work certification in both the USA and UK. As a fully remote, global company, we're rewriting the rules of how modern businesses operate.
And we're just getting started! We are growing fast and on a mission to find the very best talent in the world. If you're ready to bring your bold ideas to a fast-paced, dynamic team, keep reading - this role could be the one you've been waiting for.
About The Role
Join the Customer Success team at Camunda as a Technical Support Engineer, where your passion for technology and commitment to excellence will make a significant impact! You will be at the forefront of assisting our clients in achieving their automation goals by leveraging Camunda's robust BPM solutions. This role offers a fantastic opportunity to work closely with customers, understanding their unique challenges and helping them maximize the value of our products. We seek collaborative problem-solvers who thrive in a dynamic environment and are committed to delivering exceptional support experiences.
What You'll Be Doing
Provide expert technical support for our Java-based applications, helping customers troubleshoot and resolve issues efficiently.
Collaborate with clients and reproduce reported issues using Java/Spring boot
Utilize your knowledge of Docker, Kubernetes, and build automation tools (Maven/Gradle) to assist customers and optimize their development processes.
Work closely with cross-functional teams to escalate and resolve complex technical issues, ensuring customer satisfaction throughout the support experience.
Create and maintain documentation to empower customers and enhance internal knowledge sharing.
What You Bring
Ability and/or willingness to use our product.
5 or more years of technical support experience in a role that emphasizes Java/J2EE expertise.
Hands-on experience in troubleshooting Java/Spring based applications.
Familiarity with relational databases (Postgres, MySQL, SQL Server) and the ability to write SQL queries.
Working knowledge of Docker/ Kubernetes/Helm Chart, REST web services and Elasticsearch
A strong aptitude for understanding complex technical issues and the ability to empathize with customer perspectives.
Outstanding communication skills with a knack for matching the customer's communication style and de-escalating stressful situations.
A degree in Computer Science or equivalent experience.
Nice-to-haves
Experience with any cloud service providers such as Google Cloud, AWS, or Azure.
Proven experience providing customer support in a SaaS (Software-as-a-Service) environment.
Knowledge of monitoring tools like Kibana and Grafana.
Familiarity with business process management (BPM) principles.
LI-DNI
Compensation
What We Have to Offer:
We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition.
The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth:
United States: $97,300.00 to $160,500.00
Germany: EUR62,900.00 to EUR104,000.00
United Kingdom: PS61,100.00 to PS100,500.00
Singapore: S$120,800.00 to S$181,200.00
If you're based elsewhere, you'll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview.
Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP).
Benefits & Perks
We invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you're based. Our benefits are globally designed and locally delivered where applicable.
Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it.
In Person Connection: We invest in meaningful face tim
About the Company
Camunda enables organizations to orchestrate and automate processes across people, systems, and devices to continuously overcome complexity, increase efficiency, and fully operationalize AI. Built for business and IT, Camunda’s leading orchestration and automation platform executes any process at the required speed and scale to remain competitive without compromising security, governance, or innovation. Over 700 companies across all industries, including Atlassian, ING, and Vodafone, trust Camunda with the design, orchestrat...
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