Job Specifications
About Us
Notion helps you build beautiful tools for your life's work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email--with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.
In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.
About The Role
Notion has a customer community unlike any other in software: They're at the heart of our product, and have helped ignite tremendous growth with now tens of millions of passionate people using Notion daily in their work and personal lives.
As a Community Manager, you'll engage, nurture, and support Notion's thriving global Ambassador and Campus Leaders programs, ensuring member experience remains smooth, motivating, and on brand. You'll be communicating with Ambassadors and Campus Leaders every day, plus translating your insights into action in collaboration with other members of the Community Marketing team--from helping to evolve community strategies to building stronger bridges between community and Notion product teams.
In Short, These Communities Go The Extra Mile For Notion, And We Must Go The Extra Mile For Them In Return. The Ideal Candidate Has
Hands-on experience in managing online community programs, including stellar written and verbal communication skills to build positive relationships 1:1 and at scale
Strong understanding of what motivates and engages online communities
Strong cross-functional collaboration skills
What You'll Achieve
Own day-to-day relationship-building, regular engagement, and growth of Notion Ambassadors and Campus Leaders, ensuring members understand program expectations, get assistance when needed, and most importantly are excited to participate!
Own and build community programming that engages and motivates members to share or dive deeper into Notion
Own regular program processes and resources, such as accepting applications, onboarding, developing comms/FAQs, coordinating product beta opportunities, and helping facilitate community-hosted activities
Contribute to overarching community strategy at Notion and help evolve program perks, events, and expectations to make these "must join" communities
Collaborate with the wider Community Marketing team to help design and execute community activations, swag drops, event series, and help identify opportunities to integrate Notion's communities into broader marketing campaigns or product launches
Collaborate with regional Community Managers to help ensure application processes, new tools/platforms, and other updates are rolled out uniformly for smooth member experiences
Skills You'll Need To Bring
2-5 years of community management experience with demonstrated ability to build and engage healthy online communities
Experience with Slack or Discord platform administration, moderation, and familiarity in additional community management tools (e.g., CommonRoom, Bevy, Airtable, etc.)
Strong written and verbal communication skills with demonstrated ability to foster belonging, be a trusted representative to a diverse community, and resolve community issues
Self-motivated with excellent project management skills to balance multiple initiatives simultaneously
Experience with cross-functional collaboration and stakeholder management
Nice To Haves
Strong knowledge and familiarity with Notion, ie: Creating workspaces, databases, etc.
Strong knowledge of community health metrics, ie: Program engagement and growth, % participation in events or activations, NPS, etc.
Experience coordinating with remote teams across multiple time zones
We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you're excited about a role but your past experience doesn't align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal,