Skills

Communication Sales Customer Service Attention to detail Merchandising Accounting

Job Specifications

Key Responsibilities
* Provide regular feedback to the Store Manager and Assistant Manager regarding overall store performance and any operational issues.
* Ensure product deliveries, stock transfers, and movements are processed in line with company stock management procedures.
* Maintain store appearance: ensure it is clean, well-presented, and aligned with the company's Visual Merchandising standards.
* Lead by example: act as a role model to the team in behaviour, conduct, customer service standards.
* Deliver excellent customer service; aim to meet or exceed customer expectations at all times.
* Maximise selling opportunities; help the store and individual team members achieve sales targets / KPIs.
* Respond to customer enquiries about price, product features, etc., assist with upsells.
* Enforce company policies: cash handling, security, stock protection, customer data/privacy etc.
* Coach, support, and train staff (new and existing) in customer service, sales techniques, and store standards.
* Assist with store operations like stocktakes, housekeeping, visual merchandising resets.
* Assist in cashing up / end-of-day accounting tasks as needed.
* Help maintain customer data records (e.g. for loyalty / repeat business) and ensure follow up / aftercare per company processes.

Profile & Key Skills

* Strong ability to develop, motivate, and lead a sales team.
* Excellent customer service skills; able to handle queries / complaints professionally.
* Good communication skills (verbal and non-verbal). Confident, engaging, able to maintain professionalism.
* Commercial awareness: understanding of sales targets, KPIs, conversion etc.
* Attention to detail (store presentation, merchandising, stock accuracy).
* Ability to work flexibly (often weekends, busy seasons).
* Reliability, integrity (especially in cash / stock

About the Company

Vivienne Westwood is one of the last independent global fashion companies in the world. At times thought provoking, this brand is about more than producing clothes and accessories. Westwood continues to capture the imagination and raise awareness of environmental and human rights issues. With a design record spanning over forty years, Vivienne Westwood is now recognized as a global brand and Westwood herself as one of the most influential fashion designers, and activists, in the world today. Know more