Job Specifications
InVision is a Professional Recruitment Firm involved in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.S. We have a successful track record working on both small and large recruitment projects, across North America.
Our client is a technology leader in electrification and automation is looking for a Customer Service Specialist to join them on a contract basis.
In this role, you will provide internal and external customer support such as technical support, order and payment related assistance, forwarding supplier offers, finding the right speaking partner, etc., and coordinate with relevant resources to have complete case ownership.
Responsibilities:
Assisting customers by monitoring the status of customer requests and that that all inquiries received via multiple channels (including but not limited to phone, web, e-mail, chat) are resolved rapidly and competent way by providing assistance in any necessary escalation
Recommending appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
Proactively informing customers about issue status based on inputs and clarifying any questions to improve service quality.
Ensuring a positive customer experience throughout the entire process by giving customers regular updates and clarification
Ensuring the resolution of customer issues (e.g. product, technical, order, payment related) by providing resolution immediately or coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams by following specified processes and using agreed tools and systems. Coordinating involves resolution with After-Sales Service and/or Spare Parts teams, also Media Relations, Talent Acquisition or Procurement teams.
Recommending appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
Qualifications:
Bachelors degree required.
1 - 2 years relevant work experience.
MUST have customer service experience from a product support perspective
Must have SAP system experience
Knowledge of CRM software (Salesforce is a preference)
Proactive, with demonstrated ability to take ownership of customer issues.
Collaborative, Solution-focused approach, and diplomatic written and spoken communication.
Employment Rewards:
Contract short term to long term opportunity
Hybrid work opportunity
Excellent work experience provided.
Application Process:
All Qualified candidates will be contacted.
InVision is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:
It is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Job Type: Full-time
About the Company
InVision is a progressive and strategic recruitment provider focused on servicing professions encompassing Engineering, Information Technology, Skilled Trades, Office and Professional Services across Canada. With over 40 years of combined staffing experience we have a proven track record of successfully building client and candidate relationships, and using these partnerships to provide industry leading staffing services. Our Service is a back to basic philosophy creating meaningful and lasting partnerships with our clients ...
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